Service Assistant

Job Description

Summary Were looking for a Service Assistant to join our team at Clumber Park. Working within a bustling atmosphere as part of passionate team, youll play a core part in providing fantastic customer service.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Youll work1170 hours per year, and on average, youll work 22.5 hours per week but again,this will be flexible depending on operational demand.Weekend, bank holiday and school holiday work will be required, with team members typically working around half of all weekend days and most bank holidays. What its like to work here This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).If you have a disability, and your qualities, skills and experience are a good fit with the Who were looking for section below, we will guarantee you either a telephone or face to face interview. Please contact us at .uk, when you apply, to let usknow, quoting the reference number for this vacancy.Reporting to the Welcome Manager, youll work as part of the wider Welcome team of around 30. Working within a positive team, we supportive each other in terms of wellbeing and progression. Were also passionate about the cause of the National Trust andconservation at Clumber Park.Clumber Park is a beautiful expanse of parkland, heath and woods covering more than 3,800 acres. Clumber was once the country estate of the Dukes of Newcastle. Although the house was demolished in 1938, there are many glimpses of its grand past to explore.From the Gothic-style chapel, often referred to as a Cathedral in miniature, you can follow in the footsteps of Dukes through the peaceful pleasure ground to the Walled Kitchen Garden where you can experience sights, scents and a taste of the past. What youll be doing The role of Service Assistant is task-focused, busy and varied - with an emphasis on presentation standards and visitor engagement. In this role, you’ll be;

• Responsible for the presentation of the ‘core’ visitor area; be it sweeping leaves, emptying visitor waste/recycling bins, creating hand-written signage, litter picking,ensuring information posters are up to date, or replenishing water bowls for our 4-leggedfriends – you’ll play a vital role in ensuring Clumber Park is somewhere visitors will want to return to again and again
• Working closely with our ‘Welcome & Service Assistants’ to provide information and orientation to visitors as they explore Clumber Park’s 3,800 acres; promoting events, offers and products to ensure every visitor gets the most out of their visit
• Some shifts, you’ll be based at the Information Point in the ‘core’ visitor area; answering visitor queries, facilitating mobility scooter bookings, completing National Trust membership applications etc.
• Have the opportunity to be included in the ‘Welcome’ rota at Mr Straw’s House; working on the admission till selling tickets, processing payments and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
• Support in the delivery of events at times throughout the year, including car-parking duties
• Working within the wider portfolio team of staff and volunteers in delivering outstanding visitor service
• Support across the property/portfolio when required

Who were looking for Wed love to hear from you, if you are:

• Customer focused with positive attitude

• A team player, but also can work on your own initiative

• Well organised and adaptable

• Willing to learn new skills

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

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