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IT Technician/ 1st/2nd Line Support

Reed
Job LocationChelmsford
EducationNot Mentioned
Salary£28,000 - £35,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Engineer/ IT Technician/ 1st/2nd Line Support

  • Job Type: Permanent - Office Based
  • Location: Chelmsford, Essex - Drivinglicence required
  • Salary: £28,000 - £35,000
We are looking for a dedicated IT Support Engineer to join our IT team in Chelmsford, Essex. With a rich 40-year history and a network of 25 stores nationwide, our company is a prominent figure in the UK electrical market. This role is ideal for someonewho enjoys a dynamic work environment and is keen to engage with our branch network of over 300 employees.If you are looking for your 1st or 2nd role in IT this could be the right fit for you or if you are a 2nd Line support engineer, you can join a growing company with technical experience. Day to Day of the role:
  • Handle and prioritise service requests and support issues using the helpdesk system.
  • Monitor the IT environment using RMM software.
  • Administer various enterprise security products to maintain a secure IT infrastructure.
  • Assist with technical aspects related to regulatory requirements.
  • Manage IT-related tasks for user onboarding and offboarding processes.
  • Maintain the company’s Microsoft 365 tenant to ensure optimal productivity.
  • Install data cabling, access points, and CCTV systems.
  • Build and support telecommunications systems and equipment.
  • Participate in the planning and execution of IT project design and implementation.
  • Collaborate with third-party vendors to enhance IT software, networks, and systems.
  • Create and revise IT policies and procedures to ensure efficient workflows.
  • The ideal candidate will be a reliable and collaborative team player with a proactive approach to problem-solving, strong written and verbal communication skills, and a genuine passion for IT. This role involves nationwide travel to support, improve, andmanage our IT systems, and transportation will be provided by the company when required.
To apply for this IT Support Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.

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