Assistant Operations Manager

Job Description

REED Business Support have partnered with an innovative and pioneering organisation with a distinctive heritage. Recruiting for an AssistantOperations Manager on a full time, permanent basis.Role: Assistant Operations ManagerLocation: CheddarContract: Full Time, permanentSalary: £25,000Hours: 40 Hours per week, working 5 days across Monday-Sunday(Peak Season: 40 hours operating between 8am and 8pm. Off-Peak Season: 40 hours operating between 8.30am and 6.00pm)Key Duties Include;Service and standardsEnsure the smooth daily operation across Guest Services, Guides, Food & Beverage & Retail.Ensure the effective and safe day to day operation of the attractions and equipment proactively to the required Company and legal standards.To support with responses to guest enquiries or complaints received across social media platforms.Support with the implementation of our Guest Service training programme to enhance the guest experience and ensure excellent guest satisfaction scores.Guest SatisfactionEnsure the smooth delivery of the guest feedback and/or complaints procedures.Actively interact with guests, providing assistance and responding to escalated enquires and complaintsTo produce reports in the absence of the Operations Manager based on guest feedback, identifying trends and communicate to management.People ManagementSupport the recruitment process for team member level within the operations team.Line management responsibility for team members, conducting performance reviews and providing support to employees.Train and develop team in line with agreed standards and processes to ensure high levels of customer service across all areas of responsibility.Together with the Operations Manager, assess skills and experience of team, identifying and responding to multiskilling opportunities.ProfitSupport the Operations Manager with the deployment of staff in line with budget.Support Upsales and Spend Per Head targets.Other responsibilitiesTo provide a Guest focused service at all times ensuring that all work is completed to the highest standards of the brand.Represent the Company at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.Be accountable for their own development seeking out opportunities to learn new skills to continuously improve.Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and Company Policies and Procedures.Such other reasonable duties as and when required by your Line Manager.The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role. Requirements: Good standard of education to GCSE level Minimum 2 years experience of working a fast paced customer service environment Strong organisational and decision making skills Exceptional written and oral communication skills Excellent word processing and IT skills, including knowledge of a range of software packages Good organisational and time management skills Excellent interpersonal skills Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.