Director of Customer Relations

Job Location	Charlestown, Shipley
Education	Not Mentioned
Salary	£90,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Who are AccentWe own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first.Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate.About the Role and Person

35 hours per week
Permanent

Role Summary:The Director of Customer Relations has a critical role in achieving Accents’ strategic objective to provide personal customer experience. At Accent, we are committed to delivering first class customer service and using customer feedback to drive service improvements.We want to transform our customer journey to ensure that every touchpoint is positive. You will be the champion of customer service, promoting at all times the customer voice and delivering customer led service improvements.LocationThe successful candidate will be required to travel to all our sites around the country.SalaryThe spot salary for this post is £90,000 per annum for applicants who fully meet the requirements of the post.This post will also receive a car allowance.Interviews for the role will be held at first or second week on January 2024.What will you get from usIn addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and externallearning resources.You’ll also receive:28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.Access to "Hapi" benefits app with multiple discounts.Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).Employee Assistance Programme.A choice of salary based contributory pension schemes, each offering life assurance cover.Auto enrolment - employer and employee contribution 4%Pension scheme - employer contribution 16.4%, employee contribution 7.5%If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

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