Relief Worker

Job Description

We are Hestia. We make a difference. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed toempower people to rebuild their lives and regain independence.The service you will work in….Hestia is the largest provider of support to potential victims of trafficking in the UK. It is a dynamic service celebrating innovation and high engagement from service users. Relief Workers provide a high-quality frontline service to individuals who mayhave experienced trafficking and modern slavery, including sexual and criminal exploitation, domestic servitude, and other forms of exploitation. The role will involve providing urgent support to clients in London and the Home Counties, and supporting thewider Modern Slavery Response Team as required.A day in this role looks like….As a Relief Worker at Hestia, you will play a crucial role in our Modern Slavery service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:

• Provide pro-active service to clients who have received a positive reasonable grounds decision on their trafficking case via the National Referral Mechanism (NRM).
• Advocate on behalf of clients to ensure access to rights and help them navigate through of NRM process.
• Support a range of clients both within outreach service and safe house accommodation.
• Participate in the referral line rota and accept new client referrals between 9am-10pm, including at weekends and bank holidays.
• Respond to emergency needs of clients including but not limited to; subsistence payments, homelessness, medical needs, appointment cover, safe house maintenance.
• Have a strong knowledge of public and private sector services available to clients with both no recourse/recourse to public funds, including but not limited to housing, welfare and benefits, education and employment, physical and mental health support.
• Ability to signpost once appropriate service identified.
• Report incidents in keeping with incident management procedures.
• Maintain records on case management system.
• Maintain excellent communication with the Team Manager between 9 am - 5pm and the on call manager between 5pm-10pm.
• Attending team meetings, supervisions with line manager and clinical supervisions.
• Handling petty cash in line with policy and procedure.

Why HestiaJoining Hestia means more than just a job; its an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will havethe chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Ideally experience of providing advice and support to vulnerable adults, particularly to survivors of Modern Slavery.
• Experience of working with adults with substance misuse issues and ill mental health.
• Knowledge and understanding of the criminal justice system, immigration law, safeguarding adults and children and legal responsibilities.
• Demonstrate awareness of safe practice when lone working.
• Knowledge and experience of providing a co-ordinated service with statutory and voluntary services available for the client group.
• Demonstrable ability to provide information about rights, offer impartial advice and effectively advocate on behalf of clients.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.
• Ability to work with databases and keep accurate electronic records of support work, recording and managing financial transactions.

Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities,talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimumcriteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.