Property Operations Manager

Job Description

Summary The Bateman’s and Bodiam Castle portfolio consists of two very different properties run by one dedicated team. These two heritage sites attract different audiences, so as Property Operations Manager you’ll be someone who enjoys a varied and dynamic environment.Youll be responsible for operational leadership and smooth running of the whole operation, specific areas of responsibility include visitor welcome, membership, volunteering and community, business services, and fundraising. What its like to work here Bodiam Castle is an impressive 14th century moated castle and one of the most famous castles in Britain.Ten miles away in Burwash is Bateman’s, the former home of Rudyard Kipling. This 17th century house remains much the same as the world-famous writer left it.Nestled in a peaceful corner of East Sussex with beautiful surroundings, this is a great place to live and work.Joining a collaborative team of leaders who support each other and whose combined dedication offers an exciting future for the properties, you’ll influence support from each department to create a memorable experience for our visitors.Regular weekend and bank holiday working, including school holidays on a rota basis with duty management responsibilities and member of the portfolio leadership team. You will need to regularly travel to both sites as part of this role. Most of your timewill be spent leading the visitor operations at Bodiam Castle. What youll be doing Your duties will include opening the properties to visitors, maximising income generation through admissions and membership recruitment, supporting and leading on-site fundraising. You’ll coordinate and undertake duty management of the sites and overseethe management and planning of the car parking operations which can be especially busy.Youll manage the presentational standards, ensure high level service for our visitors and maximise the financial success of the operation. You’re the lead for visitor facing health and safety incidents and risk assessment reporting. As well as managingthe visitor welcome side of the business youll collaborate with colleagues across the properties to ensure delivery of high-quality programmes and experiences and efficiently welcomes hundreds of thousands of visitors a year.You’ll work with the General Manager and leadership team in thinking long-term and planning for the future development of the properties, including feeding into small and large visitor infrastructure projects, leading regular inductions for all portfoliostaff and organising training sessions for staff and volunteers. You’ll lead on access improvements across the site enabling us to welcome more visitors safely and champion diversity and inclusion. Who were looking for Youll be an individual that can balance the daily operational responsibility of opening the properties to visitors, with the longer-term planning for the future. We’d like to hear from you if you have/are:

• Well organised and collaborative
• Solution focussed
• Able to communicate effectively at all levels
• Someone who enjoys a busy environment and talking to visitors
• Commercially minded yet sympathetic to conservation requirements
• A proven track record in managing, supporting and motivating a team to deliver key objectives and grow performance.
• A background in heritage, arts, museum, tourism, leisure, theatre or other audience/customer facing transferable experience

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

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