Property Operations Manager

Job Description

Summary Weve got an exciting opportunity for a Property Operations Manager to join the Batemans and Bodiam Castle portfolio.Youll lead the Visitor Welcome teams in maintaining an outstanding experience for our visitors at two very different National Trust sites.Interview date: 9 February 2023 What its like to work here We have a strong and experienced welcome team, alongside many long-standing and dedicated volunteers. Youll be joining supportive and collaborative leaders across the portfolio, whose combined passion offers an exciting future for the properties.Learn more about the fascinating history of these locations: Batemansand Bodiam Castle.Regular weekend and bank holiday working, including school holidays on a rota basis with duty management responsibilities and member of the portfolio leadership team. Youll need to regularly travel to both sites as part of this role. What youll be doing In the role of Property Operations Manager duties will include opening the properties to visitors, maximising income generation through admissions and membership recruitment alongside, supporting and leading on-site fundraising. Youll coordinate and undertakeduty management of the sites and oversee the management and planning of the car parking operations which can be especially busy.Youll manage the presentational standards, ensure high level service for our visitors and maximise the financial success of the operation. Youre the lead for visitor facing health and safety incidents and risk assessment reporting. As well as managingthe visitor welcome side of the business youll collaborate with colleagues across the properties to ensure delivery of high-quality programmes and experiences and efficiently welcomes hundreds of thousands of visitors a year.Youll work with the General Manager and leadership team in thinking long-term and planning for the future development of the properties, including feeding into small and large visitor infrastructure projects, leading regular inductions for all portfoliostaff and organising training sessions for staff and volunteers. Youll lead on access improvements across the site enabling us to welcome more visitors safely and champion diversity and inclusion.Please also read the full role profile attached to this advert. Who were looking for Youll be an individual that can balance the daily operational responsibility of opening the properties to visitors, with the longer-term planning for the future. Wed like to hear from you if you have/are:

• Well organised and collaborative
• Solution focussed
• Excellent communicator
• Someone who enjoys a busy environment and talking to visitors
• Commercially minded yet sympathetic to conservation requirements
• A proven track record in managing, supporting and motivating a team to deliver key objectives and grow performance.
• A background in heritage, arts, museum, tourism, leisure, theatre or other audience/customer facing transferable experience

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

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