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Administrator - Temporary

Job LocationBurntwood
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Temp Administrator£10.50 per hourFull time - Monday to Friday3- 6 month contractWho are ShiftShift is a rapidly growing marketplace disrupting the logistics industry. Our teams create solutions using technology to solve everyday logistics problems. These solutions create opportunities for drivers, businesses, retailers and consumers to move bigand bulky things in a way they havent before.We have an entrepreneurial ethos and focus on investing and developing cutting edge technology. We use algorithms to match van and truck capacity of drivers already on the road to offer consumers and businesses a way to move anything, at any time, on theirschedule. For customers and drivers, we create availability, flexibility and efficiency.The role of the Administrator sits within one of our subsidiary businesses, JLF. JLF provides moving solutions and are based in Burntwood. They have over 30 years experience in the removals industry and are seeing a huge demand resulting in their customer base growing daily. With fleets of vehicles ranging from 3.5t to 18t, they specialisein a number of niche sectors, and provide residential and commercial removals throughout the UK.Responsibilities included as a Administrator:

  • Dealing with all customer contacts via telephone and email
  • Booking jobs on to the company system, ensuring all details are correct
  • Dealing with in-job queries from customers and crews - responding to these in a professional and timely manner
  • Raising quotations for clients based on rate cards and existing processes
  • Updating client systems/portals with information from end customers and crews on jobs
  • Managing and updating storage reports
  • Meeting SLAs across all tasks
RequirementsWhat you need to bring:
  • Experience within a Administration or customer service role or held a position that required regular communication with customers over the phone and email
  • Strong time management skills and comfortable balancing multiple tasks and meeting SLAs
  • Attention to detail
  • Professional phone manner and written communication skills
  • Great team player
  • Resilient and patient when liaising with customers and drivers
  • Strong customer focus
What does working for Shift look like
  • Collaborative working environment, working within cross functional teams across the business
  • We are focused on finding solutions for our customers, drivers and partners through the use of technology
  • Ambitious, flexible and challenging culture
  • You will have a direct impact on the growth of the business - we will always need and want you to bring ideas to the table
If you have the drive and determination to make an impact on a growing business, apply now!

Keyskills :
Admincustomer serviceAdministrator

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