Sales Liaison Assistant (Customer Services)

Job Description

Role Purpose:We are growing again and need a great sales liaison assistant to support our existing team!In a nutshell you will support our bulk divisions continued growth by managing the end to end sales order process for our UK and export bulk ingredients customersKey Duties and Responsibilities:

• Input of customers orders into our sales order processing system, checking pricing, other contract terms and any special customer requirements
• Despatching and invoicing of orders along with associated documentation; communication with the warehouse and hauliers along with customers and our sales team
• Resolving customer queries and progress chasing as necessary
• Producing sales contracts for the sales executives and forwarding to customers
• Maintaining internal contract spreadsheets/ currency sheets and producing monthly contract reports for customers
• Daily assistance and holiday cover for other members within the sales order team
• Answering incoming calls and dealing with general enquiries

Essential Criteria:

1. Commitment to delivering service of the highest quality to our customers
2. Minimum GSCE Grade C in English and Maths
3. Numerate and hands on use of Microsoft Office including spread sheets
4. Data input experience with high levels of accuracy
5. Knowledge of end to end sales order processes
6. Knowledge of incoterms and customs requirements

Personal Attributes:

1. Organised and methodical to manage multiple orders at the same time
2. Strong and proven ability to focus on the detail, adhere to process and on getting it right first time
3. Good, clear verbal and written communication skills
4. Practical knowledge of a European language would be advantageous
5. Good team player with a willingness to help out

We pride ourselves on the family feel in our work environment in which you will be given the chance to shine and grow in your role. We regularly invest in training and personal development so hopefully you can build your career with us. This role is fulltime, Monday to Friday, and as it is office based applications from candidates within commuting distance will be favoured.We offer a salary range of up to £20,000 depending on experience for this role, plus other benefits and all applicants must already have the right to work in the UK.The closing date for applications is 5th July 2021.Applications via agencies will not be considered.