Customer Support Officer

Job Location	Bridgend Industrial Estate, Bridgend
Education	Not Mentioned
Salary	£22,000 - £24,000 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Are you a Customer Servicesuperstar who loves building lasting relationships with clients Do you have excellent communication skills and a knack for problem-solving If so, Ihave an exciting opportunity for you!I amlooking for a Customer Service Officer to join my clients our growing business and provide exceptional service to our customers.You will be responsible for:

Following up with customers to obtain order numbers for outstanding quotes
Answering phone calls and emails from customers and responding to their queries
Processing orders and arranging site visits by engineers
Keeping customers updated with the progress of their work
Researching potential future customers and liaising with external sales staff to develop opportunities
Working with Purchasing and Logistics Departments to ensure workflow is maximised and costs minimised

To be successful in this role, you will need:

Outstanding communication skills
Problem-solving skills
Proactivity and initiative
Self-motivation and results orientation
Adaptability in a fast-paced environment
Ability to deliver Key Performance Targets as agreed on an annual basis as part of KPI review

What you’ll get:The opportunity to join a very friendly and supportive team including the following benefits:Working hours – Monday to Thursday 8.00am-4.30pm/Friday 8.00am-1pm£22-24K DOEIf you are interested in applying for this role, please contact Joanne Jenkins in our Cardiff branch today.

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