Retail Therapist

Job Description

Retail Therapist - Bluewater - John Lewis & Partners (Job Ref: 24/BWRT)Randox Health are delighted to announce our new retail partnership with industry giants John Lewis & Partners. With this exciting expansion of our clinic network, we are currently looking to recruit a Retail Therapist based in Bluewater, to drive this innovativeventure.With the exciting expansion of our Randox Health clinic network we are currently looking to recruit a retail therapist based in Kent Bluewater. The successful applicant will join a multi-disciplinary team and play an active role in providing exceptionalservice to clients.Full training will be provided to the right candidate, which will be combination of internal and external training, in skills inclusive of venepuncture/phlebotomy.This role will be responsible for ensuring customers have an excellent experience whilst in the clinic, ensuring they feel comfortable at all times. You will contribute to the business by driving sales and will endeavour to grow awareness of the Randox Healthbrand by promoting our extensive range of preventative health testing.Your primary focus will be to proactively promote the clinic and our core services, upselling, and cross selling at every opportunity, alongside conducting client appointments once fully trained and competent.You will be enthusiastic, with a can-do attitude and a high level of attention to detail. High energy is a must, and you must be willing to participate in internal and external promotional activity and events. Creativity is welcomed, and you should regularlysuggest new ways to generate sales and lead the implementation of these ideas in clinic. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.Full time and part time roles are available, encompassing the opening hours of the clinic, which is open and operational 7 days a week.Opening hours: Monday-Saturday 10am-8pm, Sunday 11am-5pmThe Role:

• Be comfortable in upselling and cross selling in our private health clinic setting. Suggest and promote products and additional services/add-ons.
• Proactively drive sales and ensure targets are met, striving to exceed, and go above and beyond always.
• Responding to customer queries, needs and expectations.
• Utilise and demonstrate sensitive communication styles, to ensure clients are fully informed and consent to procedures.
• Travelling offsite to events, private and corporate appointments, representing the company always in a competent and courteous manner.
• High level of IT literacy. Randox Health use a range of IT systems and require a retail therapist who is fully IT literate to log client data, update several computer software systems, and update and complete daily tasks and forms.
• The accurate completion of company forms and documentation, labelling of specimens and completion of laboratory test order forms.
• Following successful completion of training -
• Conduct full client appointments inclusive of but not limited to; taking blood samples, urine samples, personal health measurements (such as weight, height, BMI, pulse) and logging these on to the relevant computer systems (patient information systems/PIS.)Update the PIS system, recording client details and measurements, uploading all documentation to the relevant platforms.

The Candidate:Essential:

• Flexibility with working hours, as required by the business inclusive of evenings and weekends.
• Exemplary customer service skills and experience.
• High level of IT literacy.
• Sales/retail/hospitality experience.
• Confidence and experience working internal/external events with a commercial mindset.
• Proven sales record and experience with KPI management.

Desirable:

• Experience in a private healthcare/beauty therapy setting.
• Proficient in using all Microsoft packages.

About Randox Health:For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art RandoxHealth clinics, currently located in London, Liverpool, and Northern Ireland, with ambitious plans to roll out a number of new clinics in the coming months and years. A mobile service enabling certified Randox Health staff to visit clients at their convenienceis also available.At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers,generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - movingfrom a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals,and by the sports industry, and in the UK Government’s National COVID-19 Testing Programme.

Keyskills :
Clinics Personal Health Private Companies