Food & Beverage Assistant - zero contract hours

Job Description

Food & Beverage Assistant - zero contract hours Imperial London Hotels Group20 hours a week including weekends & bank holidays 10.85 p/h + Service Charge + Tips + BenefitsImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury.Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a majorrefurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.We are now recruiting F&B Assistants for our Imperial London Hotels Group based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We dont want you to work for us, we want you to work with us and be part of our ILH Family.Calling out to all bartenders/mixologists, hosts, waiters and food & beverage assistants.What you will be doingAs F&B Assistant you are an essential part of delivering a great dining experience for our guests, whether they are just enjoying a coffee or having a 3 course A La Carte Meal, youll be there to welcome them and serve our great food and drinks.Attending to our guest needs, taking orders and informing guests on menu choices, you will prepare food and drinks as per company guidelines (chef/ kitchen directions) and deliver this in a timely manner to our guests, consistently delivering a high levelof customer service.Working as a team you will ensure that there is a clean area at all times through removing all used crockery, glassware and regularly clearing down tables, stations and counters, follow cash handling procedures when processing payments and if there any guestissues youll communicate this promptly to your supervisor or manager.Depending on the department you are covering - you may also support our meeting and events team from initial set up of tables and chairs and use of AV equipment set up, but well show you how to do this.*As part of this role involves serving alcoholic drinks you will need to be over 18 years old to apply for this position*What we would like from youEvery day is different, so youll get to work with lots of new people, whilst working hard and having fun with your colleagues.If you have previously worked in customer facing roles thats great! but dont worry if you havent. Qualifications arent important but we are looking for someone who has a positive can-do attitude, good communication skills and takes pride in deliveringgreat guest experience at all times.If this sounds like you then we would love to hear from you and you can start to build your career here today at Imperial London Hotels.What youll get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service.
• 50% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers.
• Supported by Hospitality Action
• Wage stream - flexible access to pay
• Local discounts at Gym, Dry Cleaners, Restaurant outlets

Keyskills :
Food ServiceCashierscustomer servicehospitality