Credit Control Supervisor

Job Description

Credit Control SupervisorImperial London Hotels Group based at the Royal National Hotel 40 hours (Monday - Friday 08:30 - 17:00)£35,000.00 + BenefitsImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation asit evolves and modernises. The portfolio includes The Royal National Hotel which remains UKs largest hotel with over 1,600 rooms. The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel, and our newly acquired IHG Branded Holiday InnBloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2025.We are now recruiting a Credit Controller for our ILH group, based at our Royal National Hotel in the heart of Bloomsbury to join our vibrant and multi-cultural team. We dont want you to work for us, we want you to work with us and be part of our ILH Family. Reporting to the Financial Accounting Manager and supporting the Account Receivable team in achieving company objectives. The main focus will be on ILH, credit control, allocating cash, and resolving general queries. Ensuring funds are collected from ourcustomers in a timely manner.What you’ll be doing

• Maintenance of a good quality set of ledgers for the hotel in partnership with hotel teams; Deposit Ledger, Guest Ledger (including PM Accounts) & Sales Ledger
• Targeting a reduction in debt levels as guided by senior managers
• Liaising with the wider team on the billing cycle, following up on customer queries to effective resolution by the hotel teams
• Receiving, reviewing, and approving new credit applications, subject to guidance limits provided by external credit information and senior confirmation
• Working well with the hotel teams to identify any corrections to hotel bills
• Sending statements and backup as required to customers
• Maintaining an up-to-date record of customer contacts (Name, Role, Phone & Email)
• Creating Sales Ledger reports and presenting them to senior management on a regular basis
• Problem-solving for internal customers as necessary

What we would like from you

• 4 years of Credit Controlling experience ideally within the hotel industry.
• Experience of using Opera, Navision, or Business Central System.
• IT Skills, with the ability to learn new systems quickly, and knowledge of Microsoft Office
• Ability to manage multiple and conflicting deadlines to effectively prioritise tasks
• Accuracy and attention to detail are essential
• Excellent communication skills & Highly organised with a proactive and methodical approach

What you’ll get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service
• 50% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Local discounts at Gym, Dry Cleaners, and Restaurant outlets
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers
• Supported by Hospitality Action

Keyskills :
Credit Control Credit Risk Navision Opera