Assistant Night Manager

Job Description

Assistant Night ManagerRoyal National Hotel / Imperial Hotel Group44 Hours (Based on 4/7 days - Working between 19:00 - 07:00 / 21:00 - 09:00 )£28,930.00 + BenefitsImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation asit evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury.Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.We are now recruiting an Assistant Night Manager for our Royal National Hotel. We dont want you to work for us, we want you to work with us and be part of our ILH Family. As an Assistant Night Manager, you will be working 44 hours a week based on a 4 days on/ 3 days off schedule.At 1630 bedrooms our Royal National hotel you will deputise for the Night Manager and work as a team of 3 Assistant Night Managers and manage a team of 15+ team of night receptionists and porters.As Night Manager you will have full responsibility for overseeing and directing all hotel operations and services during the night shift, maintaining both a great guest experience and ensure a seamless handover of any financial information, KPI targets,and night audits for the Front Office Management team in the morning.With the safety and security of our guests and team as our highest priority, you’ll ensure that regular Health and Safety checks are conducted as part of your shift with responsibility for any emergency procedures and evacuation, attending to any incidents,but with the least amount of disruption and disturbance to the hotel operations as is practicable and possible.Leading by example at all times so the Night team deliver an exceptional journey from check-in to check-out, addressing any shortfall in service quality and operating standards. Reward and recognising great performance in others, you will recruit, trainand develop a team that can create a great impression no matter what time our guests are visiting our hotels.What we’d like from you

• Previous operational experience as a Night Manager or an experienced front of house supervisor/ manager
• Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day.
• With your excellent organisation skills, you’ll be able to multi-task and also adapt to changing priorities
• You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• Previous knowledge of Opera is desirable.

What you’ll get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service
• 50% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events
• Local discounts at Gym, Dry Cleaners, and Restaurant outlets
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers
• Supported by Hospitality Action

Keyskills :
Emergency ProceduresHospitalityOperafront office