Cluster Meetings and Events Sales Executive

Job Description

Cluster Meetings and Events Sales ExecutiveImperial Hotels London - Based at Royal National Hotel40 hours a week (Flexible 5/ 7 days) £25,000 - £27,000 + BenefitsIn joining our team, youll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of 175 years of hospitality experience creating unique guest experiences.Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms.Collectively our 7 hotels represent one of Europes largest conference centres with the space, facilities and flexibility to accommodate a roundtable discussion for 6 people to a large conference attended by over 700 delegates within our 24 meeting rooms.We are now recruiting for a Cluster Meeting and Events Sales Executive.As Cluster M&E Sales Executive you will provide commercial, administrative and service support to Cluster M&E Sales Manager through responding to all inquires on event space for our 7 ILH hotels and attend to delivery of clients request of their event.

• As the first point of contact for M&E enquiries from agents/clients by phone, email responding in a timely manner and is able to convert enquiries into bookings.
• Practices efficient and effective yield management and diary management in line with guidelines and in consultation with Cluster Meetings and Events Sales Manager.
• Actively seeks out client feedback after event to gauge satisfaction and ensure repeat business, where necessary resolves and disputes in a professional manager.
• Maintains a good knowledge of all 7 hotel facilities and offers to cross-sell effectively and enhance the guest experience, keeps up to date on competitor pricing, understands the local market and demand.
• Demonstrates a service attitude that exceeds expectations with the ability to handle any enquiries in an efficient and professional manner. Ensures known repeat guests, VIP and other priority members receive special attention.
• Understands the importance of yielding and the demand calendar.
• Attends weekly/ monthly department meetings.

What wed like from you

• Previous experience gained within conference and events sales including event planning and coordination of M&E.
• Has ability to generate revenue opportunities through up-selling and proactive selling.
• Has a genuine interest in providing the best service for our customer.
• Great organisational and time management skills. Able to adapt to different clients needs and changing business priorities.
• You will have the ability to effectively problem solve ensuring that any complaints are resolved in a calm and professional manner.
• Has a confident and engaging telephone manner with ability to build rapport quickly.
• Working knowledge of Opera would be beneficial
• You will have a good level of spoken and written English

What youll get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
• Reward and recognition schemes including discounts across a number of high street brands
• 30% discount to friends and family at our hotels (excluding Morton Hotel)
• Employee Assistance Programme
• Workplace pension scheme
• Interest free season ticket loan (after probation)
• Training and development through our ILH Group Academy to support your career development and growth.
• Employee recognition awards, Christmas Party and other social events.
• Free Meals on Duty
• Local discounts at Gym, Dry Cleaners, Restaurant outlets

Keyskills :
HotelsOperaconferencemeetings and events