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| Job Location | Birchwood, Warrington |
| Education | Not Mentioned |
| Salary | 23,000 - 25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Support SpecialistLocation: Warrington WA3 7QZSalary: £23,000 - £25,000, DOEContract: Full Time, PermanentWe are Kloud9 and we are recruiting!Whats on offer: Very competitive salary! Office Based 20 days annual leave plus Bank Holidays Regular works nights out and staff incentives Relaxed work environment Structured training and progression plan Company laptopCustomer Support Specialist - The RoleWe are looking to recruit a Customer Support Specialist to our team based at our Birchwood office! We will provide you with all the tools, training and systems you need to be able to provide first class customer service to our customers. We have created a working environment where you can be yourself and make a real contribution to how the support team and wider business functions operate on a day-to-day basis.You will display can do attitude and use your problem solving skills daily. You also wont be afraid of wearing multiple hats and going above and beyond for our customers.One of our goals is to outshine the competition, you will play a major part in achieving this.In addition to this you will: Act as escalation point for 1st line support Be responsible for diagnosing and resolving faults Escalate faults to 3rd line teams Log all faults / enquiries on our internal CRM Liaise with 3rd party suppliers and internal departments to get faults resolved within agreed SLAs Place orders on 3rd party portals Keep customers informed of order progress Help with Internal projectsCustomer Support Specialist - What we need from you:We are looking for someone who has a detailed understanding of how fibre networks work and have demonstrable knowledge of supporting both residential and business customers.We need someone who stays calm under pressure and isnt afraid of pushing themselves. Essential You will have a good understanding of TCP / IP protocols You will have a full Driving License 12 months experience working in a help desk environment within a telecoms environment Experience of configuration, administration and management of network services, eg VPN, Radius, IP address allocation planning You will have a good understand IP networks Experience with supporting / Provisioning EAD, EoFTTC and FTTP Experience of being a team player You will have previous experience working towards / exceeding weekly and monthly department KPIsWe would love it if you had: Experience of Sonar Experience of supporting Voip Experience with Mikrotic Experience with RIPEIf you feel you have the skills and experience to be successful within this role, click on APPLY today!No agencies please.
Keyskills :
Customer ServiceHelpdeskTechnical SupportTroubleshootingTelecomms