ARC Team Leader - Ref23538

Job Description

Alarm Receiving Centre Team Leader - (ARC Team Leader) - Birchwood, WarringtonMarlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Alarm Receiving CentreTeam Leader - (ARC Team Leader) Basis salary up to £27,500 15% Night shift uplift Royal London Pension Life Assurance 4x Salary Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in sizein recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefitspackages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme......Our ARC Team LeadersThe ARC Team provides alarm monitoring services in accordance with procedures & ARC accreditation.Handling incoming Telephone Calls in a timely & professional manner. The team provides an OOH Service Callout function in accordance with MFSG requirements and policies. We provide excellent customer service to both internal and external customers, Complyingwith the requirements for a CAT II NSI Gold ARC Provide guidance, direction, and support to team members, ensuring adherence to company policies and procedures. Collaborate with ARC management to establish team objectives, key performance indicators (KPIs),and action plans to achieve targets. Monitor team performance, identify areas for improvement, implement strategies to enhance productivity and efficiency. Identify training needs within the team and facilitate training sessions to enhance skills and knowledge.Mentor team members to foster their professional growth. Serve as a liaison between team members and management, conveying important information, feedback, and updates effectively. Address conflicts and challenges within the team promptly and diplomatically,striving to maintain a harmonious working environment. Manage team resources efficiently, including, equipment and headcount to optimize productivity. Encourage creativity and innovation within the team, fostering a culture of continuous improvement and adaptationto change. Conduct regular performance evaluations, provide constructive feedback, and recognize achievements to motivate. Identify potential risks and obstacles that may impact team performance. Collaborate with other departments or teams to achieve commongoals. Ensure team compliance with relevant laws, regulations, and industry standards, maintaining ethical conduct and integrity in all operations. Ensure the ARC & facilities are kept clean and tidy during the shift. Who Were Looking ForIn addition to havingall the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For this opportunity, we arespecifically looking for candidates who offer: Prior experience in working in an ARC function. Previous experience in a team leader position Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount toan average of 42 hours per week. Experience of working on computers including MS Office and Windows. Ability to communicate clearly and effectively An SIA Front Line Public Space CCTV Licence is desirable RIGHT TO WORKMarlowe Fire & Security Group do not offerRight to Work Sponsorship.If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.How we Attract, Reward & Retain Our EmployeesAt Marlowe Fire& Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support thebroader needs of our people making their everyday lives and futures more comfortable. Basis salary up to £27,500 15% Night shift uplift Royal London Pension Life Assurance 4x Salary Free Parking on-site Free gym on-site Mental Health & Well-being Scheme EmployeeRecognition Scheme Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation) Paid Holidays Additional Day holiday for each full year of completed service (up to 25 days) Paid Birthday Holiday Development and progression opportunities Shiftpatterns are based on 42 hours per week 4 on 4 (days & nights) off, you maybe required to cover our ARC based at our Head Office in Salford Quays when required.About Marlowe Fire & SecurityFrom initial design, supply and installation, through to ongoing maintenanceand monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.AboutMarlowe Fire & Security GroupMarlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc. Together, we are the UKs fastest growing and most innovative consortium of fire life safety and security service providers.Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.Our Business Include:1. Marlowe Fire & Security Group2. MarloweFire & Security3. Alarm Communications4. Griffin Fire5. Hadrian Technology 6. Marlowe Kitchen Fire Suppression7. FAFS Fire & Security8. MJ Fire9. Morgan Fire Protection10. Victory Fire11. Clymac12. Marlowe Smoke ControlEqual OpportunitiesAt Marlowe Fire &Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed tosupporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.Required skills

• 1ARC
• 1Surveillance
• 1customer service
• 1cctv operator
• 1call handling
• 1call handler
• 1CCTV monitoring
• 1Control room operator