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1st Line Support

FAIRMONT RECRUITMENT LIMITED
Job LocationBirchwood, Warrington
EducationNot Mentioned
Salary£19,000 - £22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

1st Line Suport AnalystWarrington£19K- £22KDue to internal promotion an opportunity has arisen for an experienced 1st Line Support Analyst to join a successful global business.Working with an experienced, talented and fun team you will be working for a market-leading brand name offering an exellent career path.Key Responsibilities

  • Daily use of the IT ticketing system to manage 1st line support tasks
  • Day to day housekeeping of all systems within the business
  • General hardware maintenance
  • Laptop Deployments
  • Assist in the roll out and effective implementation of IT policy and procedure
  • Maintain a professional, tidy work environment
    • Technical requirements
  • Microsoft Office suite 365
  • Windows OS Win10
  • WAN - A basic understanding of Cisco/Sonic Firewalls/ Meraki Stack DMZ zones
  • LAN - A basic understanding of core networking, Cat6 cabling (patch panels), managed switches, telephony VOIP
  • Microsoft updates, Back-up Software/understanding
  • Laptop Deployments using MDT
  • Knowledge of command line/ PowerShell
  • General printer maintenance/set up
  • Good knowledge of iOS and mobile phone support
    • Experience
  • General IT background
  • Strong ability to work to policy and maintain confidentiality
  • Ability to work to tight deadlines
  • Support remote offices outside local time zone and outside core working hours
  • Management of 3rd party vendors
  • Experience of remote access
  • Experience of working within a helpdesk role
    • Required skills
  • Microsoft Office
  • Windows

    • Keyskills :
    Microsoft Office Windows

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