Assistant Coordinator

Job Location	Bedwas House Industrial Estate, Bedwas
Education	Not Mentioned
Salary	21,000 - 22,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job descriptionAmour Recruitment are currently looking for an Assistant Service Coordinator for our client based in Bedwas. This is an extremely important, customer-facing role which forms an integral part of the day to day running of the company, and is a hugely excitingopportunity to join a family-run company who are expanding rapidly and looking to bring additional resource in to support that growth.The role of Assistant Services Co-Ordinator will include:

Providing administrative support to the Operations Manager for all field service visit bookings and reactive call outs, to include managing engineers calendars via a bespoke client software management system
Proof reading engineers job cards in readiness for sales invoices to be emailed to clients
Liaising with Principal Fire Risk Consultant to manage delivery of Fire Risk Assessments to key clients, developing good relationships with said clients
Answering the telephone and dealing with client queries, recording any messages or requests, managing and resolving queries
Providing administrative back up of services and liaise with other internal and external stakeholders including the clients, suppliers, sales and technical departments
Providing administrative support to assist in implementation of field service management software through accurately updating databases

Required Knowledge, Skills & Experience:

Good MS Office Knowledge
Experience and knowledge of accurately updating field service management systems and databases
Must have an ability to adapt to bespoke software
Ability to build external and internal relationships
Good understanding of SLAs, KPIs
Previous experience in service co-ordination
The ability to work flexibly and to adapt to demanding situations to ensure the highest level of service without compromise
The ability to prioritise and work well under pressure in a thorough and methodical manner
Demonstrate tact, understanding and empathy in all communications with customers
Good communication skills
Punctual, polite and keen to work as part of a busy fire safety team
Customer Service focused

The starting salary for this role is £21,000 and will increase to £22,000 after probation, the hours of work are 0845 am-4.45.pmDont worry if you dont tick all of the boxes above, we welcome applications from all candidates regardless of background or experience level. If youre looking for a new opportunity, one of our experienced consultants will be happy to have a confidentialconversation with you and give you more details on this or any of our other vacancies with our ever-growing list of clients

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