Service Desk Analyst

Job Location	Barway
Education	Not Mentioned
Salary	£21,000 - £24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

I am currently supporting a family owned, global organisation based in Ely who are looking to expand their Technical Support team as the business grows. Im looking for an ambitious individual with a keen interest in technology and eagerness to kick start their career. The position offers an excellent career path and structured progression plan with a supportive network around you and planned training opportunities. The Role :

You will act as the first point of contact for internal staff members getting in touch via phone, email, tickets and face to face

Although this will be predominantly a desk based role you will need to be confident liaising with staff members in person as well as remotely

You will troubleshoot issues within assigned SLAs and categorise the ticket, this will then be escalated to the Senior team if it is unable to be resolved

You will be expected to have an approachable and professional manner when dealing with queries

You will be expected to contribute to team meetings with positive ideas

The role will include both Software and Hardware support including : Office 365, Active Directory, Phones, Laptops, Desktops. Tablets and Scanners

This is a varied and busy role that is a great environment for you to learn and progress quickly in

Key Skills :

Strong communication skills

Ability to manage own time effectively

Understanding of Office 365 and Active Directory (this could be working experience or from your studying)

A genuine passion for technology that can be demonstrated by your activities in your own time

Any experience within a previous help desk role would be advantageous

The office isnt easily accessible via public transport therefore a driving license would be advantageous

To be considered please send over your application. For further information please contact Jenny Barrett in our Cambridge office

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