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Application Support Consultant

Job LocationBarway
EducationNot Mentioned
Salary£40,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Im currently working with an international FMCG business who are looking to add an experienced Application Support Consultant to their team due to company growth. Youll need strong communication skills and to be a real team player as this company is all about working as a team. Please note, to be considered you must be able to drive as the office is not accessible via public transport. Key Responsibilities:

  • Provides JD Edwards, LogiTime, Evo, Payroll, Ranger, TotalFarm, SharePoint and other 3rd party and in-house developed application support.
  • Manages and progress incidents and service requests in line with the incident and service management processes, including providing timely and accurate updates and resolving tickets within agreed Service Level Targets.
  • Responsible for writing Service Transition documentation, and adhering to documented Service Transition processes
  • Keeps documentation current, publishes knowledgebase articles, and writes polices or procedures
  • Essential Experience:
  • We are looking for someone with some significant applications support experience with as many of the above packages as possible
  • You must have experience with working within a service desk environment
  • Comfortable working within a team
  • Sharepoint experience is essential and ideally JD Edwards
  • For further information please contact Jenny Barrett in our Cambridge office.

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