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| Job Location | Ashburton |
| Education | Not Mentioned |
| Salary | 20,519 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Age UKs Telephone Friendship Service is recruiting for Telephone Support Officers to join our dedicated team!We crucially support thousands of matches between older people and trained volunteers, who together enjoy a regular weekly telephone chat. Our service makes a huge difference to the lives of older people who are lonely and isolated - giving them a chanceto make a new friend from the comfort of their home.As Telephone Support Officer, the successful candidate will play a vital role supporting older people through the initial stages of the service, ensuring processes run safely and efficiently.We support older people all over the UK - so youll need to be comfortable spending a lot of time on the phone and communicating by email - and have excellent conversational and customer service skills. Youll also need to be passionate about supportingolder people and have a good understanding of older peoples needs.This role can either be based at our office in Blackpool, or in Ashburton Devon. The team is split across these two locations. You must have a suitable space to work at home (all IT equipment will be provided).We offer a hybrid model of home and office based-working within this role, so you will need to be located within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly to work.You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis. We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.You will have:
Keyskills :
Call CentreCustomer ServiceEmpathyGeneral AdministrationSafeguarding