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Job Location | Ashburton |
Education | Not Mentioned |
Salary | £21,660 - £23,940 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Age Co. is currently looking to recruit a Customer Engagement Executive on a permanent basis to join our dedicated team. Age Co is 100% owned by Age UK. With 40 years in the business, we work with a range of trusted partners to offer a collectionof products and services. We currently offer Car Insurance, Home Insurance, Legal Services, Personal Alarms, Incontinence Products, Stairlifts, Homelifts and Bathing Solutions. The profits made from the sale of our products and services are donated to AgeUK to enable them to support those older people most in need.With this in mind, we are seeking a Customer Engagement Executive to join our small but vital Customer Engagement Team, who support our customers when queries and complaints arise, and liaise with our product partners. Therefore we require an empatheticcommunicator who can manage complaints from beginning to resolution, delivering the right outcomes for all parties and ensuring that our brand values are upheld. If you would like a position which genuinely helps people who often need support the most, pleaseapply below.This role offers hybrid working between home and the Ashburton office (TQ13 7UP). The Customer Engagement team typically attend the Ashburton office 1-2 days per week.Must haves:* Excellent communication skills (both written and verbal).* Experience working within a customer service and/or contact centre environment, including handling customer complaints. * The ability to empathetically interact with people from all walks of life.* A can do attitude and the desire to work within and encourage a positive and proactive culture.* Ability to manage your time effectively and prioritise competing case management deadlines and workload.* Experience working within a regulatory environment.* Proficient using Microsoft Teams, Excel, and Word.Great to haves:* Understanding of the issues facing older people.* Previous experience of working within a B2B2C environment.* Previous experience of insurance or FCA regulated complaint handling.What we offer in return
Keyskills :
Partnerships Customer Success Customer Support Complaints Handling Customer Service