Customer Adviser

Job Location	Ashburton
Education	Not Mentioned
Salary	£21,956 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time or part-time

Job Description

We have another fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.In the height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can helpwith their specific requirements.Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. The team handles thousands of calls, emailsand webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.If you are passionate about helping others while providing an excellent customer service, this may be the role for you.This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park (a robust home broadband connection is essential).The team work from the office at least one day a week, although this can be more if you prefer. During the probation and training period you will be required to come into the office at least 3 days a week.Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays.Must haves:* Previous Customer Service experience* Good understanding and practical experience of using Microsoft Office applications including Excel, Word, Teams and Sharepoint* Previous experience of using multiple IT systems including CRM and other applications at the same time.* Accurate data entry skills.* Excellent listening, oral and written communication skills.* Numeracy skills.* Confident, professional, outgoing telephone manner.* Flexible attitude to hours of work.* Ability to work as part of a team.Great to haves:* Customer Service Qualification (Desirable) * ECDL (European Computer Driving Licence) or equivalent qualification (Desirable)What we offer in return

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards - recognition awards from £100-250.

Additional InformationFor a full list of benefits please click here https://about-us/jobs/employee-benefits/Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnershipstatus, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limitthe overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Keyskills :
Customer service Contact center Customer Service Advisor Charity Advice Support Officer

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