MCST Project Officer

Job Description

Age UKs superb Telephone Friendship Service team are recruiting for two MCST Project Officers on a 12-month fixed-term contract. With thanks to generous funding from the Association of British Insurers COVID-19 Support Fund, our brand-new Maintenance Cognitive Stimulation Therapy programme will enablethe team to offer support to older people living with dementia across the UK.The MCST programme will offer those living with dementia the opportunity to take part in weekly group meetings over video call. The group participate in meaningful and stimulating activities that help maintain their memory and mental functioning. The groupsalso provide a fun, supportive environment where people can build new friendships.As MCST Project Officer, you will support every aspect of the implementation and running of the national groups, ensuring they are delivered to a high standard, that all MCST therapeutic requirements are met, and that older members havea positive and stimulating experience.Youll become an expert in the MCST therapy, taking ownership for managing your own set of groups, ensuring a suitable programme of activities is in place, and effectively training and supervising other facilitators to work on the groups. You will also confidentlycarry out clinical assessments, offering more suitable services when needed.This new programme offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park.Due to the nature of this role, you will need to live within a one-hour commutable distance of either office and be willing to work in the office regularly.If you understand the issues older people face and have experience of helping vulnerable older people with their mental health, wed love to hear from you!You will have:* Proven experience of working with people with dementia and a detailed understanding of dementia* Experience in carrying out assessments in care or health settings* Experience of delivering services remotely * Confidence dealing with people from different levels and situations* Demonstrable people management skills and experience of line management, including delivering training and coaching* Excellent IT skills including Microsoft Office* Experience of managing internal and external partnerships* Ability to work with and maintain a digital database, with data entry to a high level of accuracy and attention to detail* Ability to build and maintain effective working relationships remotely* Experience of dealing with safeguarding issues* Complaint handling and resolution experience* Excellent communication skills, including positive telephone manner and excellent customer service skills* Project management skills including the ability to work flexibly and autonomously, managing individual projects to meet KPIs and deadlines* Commitment to promoting equality and valuing diversity in practiceWhat we offer in return* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.* Excellent pension scheme, life assurance, health cashback plan and EAP.* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free* Heka Fitness & Wellbeing Benefit.* You Did It Awards - recognition awards from £100-250.Additional InformationAge UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnershipstatus, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.Please note this is a one year fixed-term position with the occasional requirement to travel in the UK which may involve overnight stays.

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AdminCharityCustomer SupportSafeguardingProject Officer