Customer Service Advisor

Job Description

Are you from a customer services background, motivated and caring with bundles of enthusiasm and keen to learn My client have a amazing vacancy to join their dedicated Customer Services Team. They have a great family culture and support and value theirstaff and customers.Caring for our customers is at the heart of everything they do. They love what they do and are proud of the service they provide.What they are looking for:My client provides around the clock support to over 70,000 people. Through their personal alarm service they give people the confidence to live well and remain in the home they love. This is their ambitionto be the single source of products, services,information, and advice their customers can trust to take care of the essentials of life.They are looking to recruit a Customer Service Advisor to join their friendly Customer Service Team. You will be a point of contact for personal alarm customer queries, complaints, accounts, repairs and contact changes. On a day to day basis, the successfulcandidates will be ensuring prompt and accurate preparation of all documents and information in connection with new contracts; no longer required alarms; re-installations; office orders; and customer account queries.This role would be suited to someone who has had previous experience of working within an office Customer Service environment and has excellent organisational and interpersonal skills. You will need to be patient and be empathetic towards their customers.There will also be interaction with their staff who work throughout the UK carrying out installations. You will need to be a good team player as well as have the ability to work independently.What does a day in the life of our Customer Service Advisor look likeNo day is the same and they need someone to join them who can be flexible and adapt to changing situations with the ability to multi-task effectively. To give you an idea a typical day will include: Answer all Customer Service calls in line with agreed KPIs. Carry out all key tasks and responsibilities in line with TSA Code of Practice and ISO9001. Carry out detailed triage on all alarm and pendant faults raised. Maintain accurate and current information for the Response Centre. Ensure confidentiality, security of information, and data protection. Process customers repairs, replacements, credits, invoices, and payments. Communicate with outside agencies where required. Keep up to date with knowledge of Customer Response procedures Provide administrative support to the Customer Services Manager and be willing to take on specific projects as required.Development and Training our people is really important to them, however they will need you to have the following skills and experience to be able to perform the roleEssential Skills: Good standard of education to GCSE level or equivalent. Proven working experience with Microsoft Office Previous experience regarding telephone contact with customers Will need to have worked previously in a Customer Service environment. Excellent organisational and interpersonal skills. Ability to work independently and as part of a team. Possess attention to detail skills Have the ability to multitask.35 hours per week. Monday to Friday.