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Customer Service Advisor

Cathedral Appointments Ltd
Job LocationAshburton
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our Client is a leading provider of technology into the healthcare sector. They are looking for a Customer Service Advisor to join their team to be a key point of contact for customers with queries, complaints, repairs and any changes to account details. This is a full-time, permanent position. Many of the company’s customers are vulnerable, and so the successful candidate will need to be an empathetic and kind mannered individual with good interpersonal skills. You will need experience in customer service to be considered for this role.Your key responsibilities will be:

  • Answer all Customer Service calls in line with agreed KPIs.
  • Carry out all key tasks and responsibilities in line with Code of Practice
  • Carry out detailed triage on all product faults raised.
  • Maintain accurate and current information for the Response Centre.
  • Ensure confidentiality, security of information, and data protection.
  • Process customers’ repairs, replacements, credits, invoices, and payments.
  • Communicate with outside agencies where required.
  • Keep up to date with knowledge of Customer Response procedures
  • Provide administrative support to the Customer Services Manager and be willing to take on specific projects as required.
    • The successful candidate will be:
  • Experienced in customer service, preferably in a call centre environment
  • Excellent IT skills and comfortable using Microsoft Office
  • Able to organise and prioritise tasks
  • A good team player
  • Strong attention to detail
  • Strong communication skills with a patient and empathetic manner
    • SummaryThe ideal candidate will be experienced in customer service and looking to take on a role in an exciting and dynamic company. Candidates with experience within the healthcare industry are particularly of interest. If you have experience handling calls and you are able to remain calm under pressure, we would love to hear from you.Due to high volumes of applications we are unfortunately, unable to respond to everyone. Therefore, if you have not heard from us within 3 working days please deem your application unsuccessful.Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us. Required skills
  • Call Centre
  • Confidentiality
  • Customer Service
  • Healthcare Industry

    • Keyskills :
    Call Centre Confidentiality Customer Service Healthcare Industry

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