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Customer Service Administrator

Morson Talent
Job LocationAnsty, Coventry
EducationNot Mentioned
Salary11.06 - 13.36 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Morson Talent are partnering with a key customer to seek multiple Customer Service Administrators to join their team on a initial 3-month basis to support the increased demand over the season. We are seeking individuals who have worked in a customer servicerole (Retail, Hospitality, Contact Centre...) or a confident/outgoing personality with a willingness to learn and develop.Responsibilities:

  • Working within the fast 24/7 response department, providing a friendly and professional service to the clients customers
  • Build a strong rapport with the customers, understanding the reason for the call and communicate the appropriate outcome
  • Support customers through a variety of communication channels
  • Communicate to internal teams of customer issues to initiate a appropriate and efficient resolution
  • Undertake general administrative tasks and documents with close attention to detail
  • Ownership of each customer contact and providing regular updates to resolution
Skills & Experience:
  • Previous experience in a customer service role or a outgoing personality
  • Strong written and verbal communication skills
  • Great listening and organisational skills
  • Ability to use Microsoft Office packages
  • Ability to work well under pressure and in a team
  • Driven to achieve SLAs
Pay & Benefits:
  • £11.06 - £13.36 hourly rate (subject to shift pattern)
  • Flexible shift patterns (Monday to Friday or Monday to Sunday - support your current lifestyle)
  • Part-time and/or evening only work available also
  • Free on-site parking
  • 5 days on-site in a modern office with a free gym and access to Personal Training
  • Access to on-site chill out area with free tea, coffee etc.
  • Permanent opportunities after initial contract period
  • Plenty of progression opportunities
Note: We are seeking candidates to start ASAP and must have the right to work in the UK - no sponsorships available.

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