Customer Centre Administrator

Job Location	Ansty, Coventry
Education	Not Mentioned
Salary	£12.45 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Join our Customer Support Team! Pay - £12.45 per hour per hour

This is a full-time role with set shift patterns
This role is office-based in Ansty

A fantastic opportunity has arisen to join a leading utilities company as Customer Centre Administrator based in Coventry, CV7 9JU. This is a temporary, full-time shift working role within a call centre environment. Working between 08:00-18:00 Monday-Fridayfor a start date of 16th October. Opportunities to secure a permanent contract after 6 months. Your training will be based at their brand-new purpose-built building located on Ansty Park in Coventry.You will be responding to the incoming calls to the Emergency Gas Service, providing a 24/7 service, safeguarding life and property! if you dont meet every requirement mentioned, we would still love for you submit yourapplication!Key responsibilities

Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolution.
Creating the appropriate work orders off the back of customer calls into the Gas Emergency line.
Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.
Developing and maintaining excellent working relationships with both your immediate team and the wider business.
Liaising with internal and external parties to ensure a successful resolution for the customer.
Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.

What we offer:

Menopause friendly employer
Fertility friendly employer
Clear Assured bronze level
Disability Confident Level 2
Lexxic: Neurodiversity Smart employer
Ministry of Defence Silver accredited
The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health andwellbeing services, engagement activities and employee support groups are also available

About you

Ability to actively listen and communicate confidently and effectively.
Experience in making accurate decisions under time pressure.
Previous use of computer systems, including Microsoft packages.
Desire to empathise with customers in a variety of circumstances.
Willingness to learn and develop

A Little About Us:At Cadent were excited to be part of the future of UK energy! One thing we know for sure - this last year has shown us that when we combine our brand with the talent of Cadent employees, we create something special. Weve got a clear roadmap that will bothdrive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.Were making a difference through innovation and new ways of working. Together were shaping/creating a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.Be Yourself:Cadent embraces Diversity and Inclusion. We celebrate what makes us different, as well as what we have in common. This enables us to work better as one team shaping a dynamic, innovative and inclusive culture. Our employee communities support us in keepingour employees engaged and motivated and through our partnerships and covenants we ensure our workforce reflects our communities in all their diversity.Cadent is a Disability Confident employer so if you require any reasonable adjustments as part of our recruitment process, please get in touch and let us know. Were also happy to discuss flexible working options should the role accommodate it.If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!Apply now!

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