Customer Centre Administrator

Job Location	Ansty, Coventry
Education	Not Mentioned
Salary	£12.45 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

A fantastic opportunity has arisen to join a leading utilities company as Customer Centre Administrator based in Coventry, CV7 9JU. This is a temporary, full-time 37 hour working role within a call centre environment. Your shifts will be publishedin advance. The hourly rate is £12.45 per hour. Opportunities to secure a permanent contract after 6 months.The working hours are:5 days a week, 8 hours a day between the hours of 08:00 - 20:00Overtime opportunities may also be available.Start date will be 4th of December 2023. Training will be 4-6 weeks, Monday-Thursday, 08:00am-16:00pm and Friday 08:00am-15:30pm with a view of going on to a shift pattern as soon as signed off.Your training will be based at their brand-new purpose-built building located on Ansty Park in Coventry.You will be responding to the incoming calls to customer enquiries team. A customer service background is ideal, however, as long as you display the right attitude and willing to learn, we would love to hear from you! Key responsibilitiesResponding to incoming calls to the customer enquiry lineResolving standard enquiries from internal and external parties and escalating more complex to the relevant areaApplying customer service techniques to handle all customer callsMaintaining excellent working relationships with the business, and immediate colleaguesDemonstrating knowledge of processes and activities where applicableLiaising with internal and external stakeholders for customer resolutionContribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvementsAbout youExceptional active listening skillsAre a strong communicatorCan empathise with our customersCan deal with varied sets of customer circumstancesComputer literate and experience using Microsoft packagesAbout our clientMenopause friendly employerFertility friendly employerClear Assured bronze levelDisability Confident Level 2Lexxic: Neurodiversity Smart employerMinistry of Defence Silver accreditedThe site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health andwellbeing services, engagement activities and employee support groups are also available.Apply today and we will progress to invite you to our clients next Assessment day.

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