Telephone Account Manager

Job Location	Amington
Education	Not Mentioned
Salary	£20,000 - £24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Nelson Permanent Placements are proud to be representing our client based on the outskirts of Sutton Coldfield who is an award-winning Finance company. Due to recent growth our client has a requirement for a Telephone Account Manager.The successful applicant will be working in the Sales and Marketing team to help drive business sales over the phone. To be considered for this role you must have 2+ years’ experience working within the B2B environment.It would be advantageous for candidates to have a background in banking or finance and have a knowledge of FCA regulations.Package:

Salary- Upto £24k (DOE) +Bonus (OTE Y1 £30k)

Monday to Friday, 9:00 to 5.00pm with (30 min lunch break)

28 Days Holiday inclusive of Bank Holidays

Responsibilities

Achieve personal sales targets and contribute towards achieving the team target.

Service and promote solutions in accordance with best practice principles.

Ensure is always a consideration in planning, day-to-day activity and outcomes.

Responsible for ensuring with their BDM colleague that new advisers/mortgage brokers registering with are contacted within 24 hours then evaluated and categorised/segmented appropriately. Appropriate telephone activity should be agreed where 1-2 monthly specialist cases are identified.

Achieve high standard of customer services scored from customer research (e.g Industry forums).

Responsibility to ensure that all financial advisers/mortgage brokers passing through the salesforce process are handled effectively.

Constantly look to improve own skill levels by looking for new best practices.

Responsible for regular communications with BDM to ensure the Salesforce process works effectively.

Takes responsibility for compliance standards, ensuring sales are made in a compliant manner and regularly reviews customer process activities.

Communicate crucial customer feedback which drives positive product and operational changes with the Group Sales Director.Skills

Organisational Awareness

Planning & Organising

Managing & Developing Performance

Strategic Thinking

Communicating and influencing

Delivery and PerformanceHow to Apply:Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have avalid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Required skills

Account Manager

Banking

Finance

Keyskills :
Account Manager Banking Finance

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