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Accounts Administrator Team Leader

Willis Towers Watson
Job LocationWincham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Great opportunity to join us as Team Leader based in our Wincham office processing and maintaining all databases relating to provider payments. You will continually update and maintain accurate up to date information for all medical scheme members, whilst adhering to private and confidentiality laws and procedures. And deal with all client queries in a timely manner and update the system with any notes and changes when requested from the client or colleagues.The RoleTo process invoices in-line with client and insurer protocols, which will be later used to process payments to clients and healthcare providers.Resolve payment queries from both members and providers via telephone.Query and retrieve data from internal accounting package.Key elements of this role include:

  • Conduct regular team meetings
  • Conduct regular 1-2-1 meetings with team members
  • Ensure the team are following the relevant processes
  • Ensure team are meeting the required KPI’s for their role
  • Coach team members to assist in their role
  • Review of team processes and procedures
  • Managing the team to ensure they produce high quality work
  • Process invoices in-line with client and insurer protocols
  • Meet audit standards for claims payment
  • Scan and mail out excess letters and shortfall letters.
  • Issue remittance advices
  • Query and retrieve data from internal accounting package
  • Resolve payment queries from providers via telephone and email
  • Liaise with other team members and payments team to resolve queries
  • To accurately maintain a provider database.
  • To note any changes on the system.
  • Undertake other tasks as requested by the Administration Manager to ensure the smooth running of the office.
    • The Requirements
  • Accounting and administration experience.
  • Knowledge of Microsoft Office and database systems.
  • Must be numerate, accurate and have the ability to work with minimum supervision within strict timescales.
  • Purchase Ledger experience
  • Accuracy and organisational/time management skills
  • Candidates must have first class communication skills and be capable of liaising and forming relationships with clients. Accuracy, deadline focused and the ability to work on their own initiative is crucial.
  • Use initiative to identify problems and provide solutions
  • Experience of managing a team of people
    • Equal Opportunity Employer

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