IT Infrastructure Engineer

Job Description

IT Infrastructure EngineerReportingtothe IT Service Delivery ManagerSalary: Negotiable - Whilst all salaries are graded, Sembcorp are keen to attract, retain and develop the highest calibre of colleagueType: PermanentLocation: WiltonPosition overview:Part of a dynamic team providing advanced Information Technology systems engineering support both hardware and software to all Sembcorp UK Sites.Key responsibilities:Provide 1st - 3rd level assistance, knowledge, and user support in all aspects of IT to ensure the Sembcorp UK business gets maximum benefit from IT systems.Responsible for LAN/WAN specification/installs/support.Responsible for server infrastructure specification/installs/support.Specify and deliver Information Technology hardware/software solutions to meet the needs of the user and SCU UK business strategy.Provide Technical assistance, knowledge, and user support in all aspects of IT to ensure the UK business gets maximum benefit from IT systemsProvide Technical support to ServerDesktop, LocalWide Area Network (LANWAN) infrastructure and all business applications.Your time will mainly be spent on general IT support but will also include involvement in project work where appropriate.Where required liaise with other departments, consultants and third parties to ensure that any resources are made available to perform the required tasks or jobs.Develop and implement standard ServerDesktop environments, which suit the hardware specification, to give a reliable platform and deliver the results the business requires.Give technical advice, Configure, and install appropriate hardwaresoftware to the users desktop in a professional manner and appropriate timescales in order to meet business needs.Provide advanced hardware/software configuration, fault finding and problem resolution.Provide specialist assistance, knowledge, and support in all aspects of Information Technology use to the Helpdesk and all end users.Provide technical advice in the purchase of appropriate hardware/software to meet business and customer requirements.Identify areas of cost savings.Investigate and trial new technological advances and suggests possible implementation of such technology to advance the business.Provide user training, hints and tips and other user assistance as required on UK systems and applications.The role requires the jobholder to be available on call out hours. using a formalised rota.Essential:The jobholder must have a minimum of 2 years in an Information Technology engineering support role.The jobholder must have a minimum of an NVQ level 3 or equivalent in Information Technology.The jobholder requires an extensive range of IT skills with an in-depth knowledge of computer hardware/software. These skills need to be kept up to date in line with IT developments in the business.Good time and work management skills to manage a high workload are required. The work therefore needs to be planned and prioritised carefully with the correct tasks taking precedence and users informed of expected delivery dates and any delays.The wide range of Information Technology in use makes analysing the business needs and specifying, designing and developing the solutions using the appropriate technology very important.Good analytical and problem-solving skills.Core technical support areas - Server hardware, Desktop PCs, HP Hardware, VMware, Hyper-V, Windows server and desktop operating systems.Maintain good personal skills and an ability to cope with potential conflict.Possession of good verbal and written communication skills.Maintain a good network of contacts in each of the Information Technology support and administration areas as well as throughout the SCU UK business and outside suppliers.Have a good understanding of the desktop and LAN technical domains, involving familiarity with a wide range of environmental components and support tools.Be able to demonstrate the ability to acquire and apply new technical knowledge and be able to work without close supervisionThe jobholder needs to be seen to be setting a good example and encouraging others to follow appropriate Information Technology practice and standards.The jobholder needs to be able to deal with people with varying levels of IT expertise from experts supplying services to users with limited Information Technology knowledge.Good communication skills.Ability to work both alone and within a team.Good interpersonal skills.Work to a high professional and personal standard in a disciplined manner to agreed standards and processes.Maintain appropriate databases and documentation.LAN, PWAN, SDWAN: Associated Cisco routers and switches, FortinetTimely Delivery of tasks and projectsDeploy, Manage, Monitor and report on all infrastructure security products such as Solarwinds, Nessus, Ivanti, Antivirus.Excellent knowledge of Azure cloud solutionsDesirable:Experience of project management tools and techniques to assist in major Information Technology implementation projects.A good knowledge of all-current hardware/software implemented in the business.Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.Familiarity with professional development standardsThorough knowledge of IT products and the marketplaceBackup products, SQL server,, Office products Outlook, Internet Web Browsers, Video conferencing, Email and Web content filtering products, SAP, Maximo, OPC/MBEBenefits:Salary: Negotiable - Whilst all salaries are graded, Sembcorp are keen to attract, retain and develop the highest calibre of colleague. Also, the company offer a market leading benefits package and annual bonus.Operational Incentive SchemeCompany van and fuel cardLaptop and mobile phoneBupa Medical and Dental InsuranceLife Assurance x5 annual salaryNest PensionPerkbox (discount scheme)Annual leave entitlement (plus 8 bank holidays)PPECycle to work schemeChildcare vouchers