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| Job Location | Wilnecote |
| Education | Not Mentioned |
| Salary | 40,000 - 70,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Global Transformation team | CI Playground | Market Leading projectsYou may have come from a background of Analysis, Product Owner, Process change, ecommerce, design, analysis or even a project steer. Whatever it may be, we want to speak with you!Within this environment, you will move into the world of Service Design adding your skills into a melting pot of high calibre individuals on MULTIMILLION projects for a Global audience.You will be involved in the discovery phase - where are the gaps! The design phase - how do we implement! You will work to take the business to places they havent been before, there couldnt be a more exciting time to join the Customer Interaction team!ROLE: Business Process Analyst | Service Designer | Customer MappingSALARY: £40,000 -£70,000BENEFITS: yearly salary increments, flexible working hours and working from home pattern, workplace pension, 5 weeks holiday + 8 bank holidays, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme,sick pay, discounted gym membership, bike to work, shopping & travel discounts, confidential advice and support and more!LOCATION: Flexible, to be discussedHere is a flavour of what you will be developed to deliver:* Design world-class services/processes that blend digital and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities* Translate Customer Interaction propositions / concepts into designs that illustrate simplicity despite system complexity* Develop the overall service design, including customer experience/ customer journeys, business rules, stage design and branding guidelines in alignment with countries* Identify the needs of all stakeholders and operators in a service (both customers and service providers)* Prototype and pilot new service experiences with customers* Work with Technical teams to incorporate technology solutions input to service designs* Work with Success Management team to prepare full rollout of new services across the globeBusiness Process Analyst | Digital - CX, Business analyst, business analysis, process improvement, transformation, ecommerce, customer insight, customer journey, CX, Success Management business analyst process analyst service processes service designer globaltransformation customer experience customer interaction
Keyskills :
Service Design