Implementation Support Representative

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%*12 month Fixed Term Contract*Are you curious, motivated, and forward-thinking At FIS youllhave the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and aboveall fun.About the teamWe are setting up a new team to manage customer migrations in our wider omni-channel solutions team. The team will be working on a number of product driven initiatives to migrate customers onto our new platforms for gateway and POSWhatyou will be doingYou will part of a team who will be responsible for technically migrating our existing customers from FIS legacy platforms to our latest payment platforms.You will be working with these customers to identify their requirements and providea roadmap to achieve a successful migration.During the migration, you will support the customer by providing technical advice regarding the integration and assist the customer with their testing in test and production.To become a product expert on our latestgateway productsTo assist customers with their technical integrations via email and telephoneTo work with the team manager to identify improvements in the integration process that could help customers integrate more quicklyWork with the product team to understandthe latest technologies available on the new gateway productsWhat you bring:Previous experience of working in a technical support environmentLikely to have graduated recently or in last couple of yearsExperience of e-Commerce supportProactive and analyticalapproach to problem solvingAbility to work on multiple projects concurrentlyAdded bonus if you have: POS and / or acquiring experience Previous experience of migrationsProject management skillsWhat we offer youA multifaceted job with a high degree ofresponsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated teamA variety of career development tools, resources and opportunitiesThe chance to work on some of the most challenging, relevantissues in financial services & technologyVaried and challenging work to help you grow your technical skillsetPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide servicesto our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is throughrecruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass