Asphalt Planner

Identify customer requirements and make the best economic use of the company resource to ensure delivery to the satisfaction of the customer.

Negotiate delivery times to the mutual benefit of the customer and the company.

Decide delivery priorities in the event of supply issues and liaise with weighbridges.

Liaise with weighbridge personnel to anticipate potential service issues and seek to resolve any such issues.

Forward programming, communicating with customers for future orders / utilising spare capacity.

Negotiate programmes to the mutual benefit of the company and customers.

Monitor daily programme and advise the customer of delivery status.

Accurately take/amend customer orders.

Maintain and update accurate dispatch comments as required.

Investigate customer queries.

Ensure use of "desktoptext" to update key personnel.

Develop relationships and form rapport with customers and internal departments.

Manage customer complaints, referring to a third party where appropriate.

Order Centre reports as required.

Maintain a professional demeanour at all times.

Be the company representative to handle planning issues outside of normal working hours.

Required skills

Customer Requirements

Dispatch

Orders

Keyskills :
Customer Requirements Dispatch Orders

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