Group Reservations Team Manager - Cheshire

Job Location	Whitby, Ellesmere Port
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Established for over 20 years, this niche travel company are renowned for provide flights to the Travel Industry, through their brands and their fantastic booking technology. They are continuing their growth and they are seeking a Group Reservations TeamManager. The tight-knit Groups Support team deliver outstanding service to their trade partners in the UK and North America by phone or email. With a specialist customer base including schools, tour operators, VIPs and more this is an interesting, rewardingand unique opportunity within travel. So if you are proficient in GDS and experienced in team management, this would suit you perfectly! Based in their Ellesmere Port office, salary is £30k pa (potentially negotiable) and there is a comprehensive benefitspackage (detail below in The Package).JOB DESCRIPTION: To successfully drive sales within the reservations team, by setting targets and monitoring success rates, and by coaching and development of team members

Help to assist team members each morning to prioritise workloads and allocate jobs to staff members.
Ensure a rota is in place to cover all shift patterns.
Creating and implementing staff personal development plans
Strive to boost productivity whilst maintaining a high level of staff morale.
Quality control of emails and calls ensuring service standards are achieved
Drive and lead process improvements ensuring teams sales targets are achieved
Take on new projects and process effectively and efficiently.
Work closely with the Group Operations Team Manager to ensure a smooth 5-star customer journey from start to finish.
Work closely with the systems team to escalate any system faults and work with the sales team to communicate these to agents if needed.
Deal with escalations from Team and investigate any errors to minimize costs
Assist with Training / Training Plans & Recording of staff achievements.
Communicate effectively with other teams within Tour Operator Partnerships and the wider business if required
Assist with the training of Tour Operators with regards to systems
Monitor service levels and report weekly
Recognise market trends and utilise the information to increase figures and brand awareness.
Monitor the teams write-off and potential write offs and report Monthly

EXPERIENCE REQUIRED: Previous Reservations team management experience is essential, along with working in an operational sales environment with monthly targets. Ideally you will have worked in a flights or groups department with solid knowledge of airline GDS.THE PACKAGE:Starting Salary is £30k pa (possible room for negotiation dependent on experience). There is a comprehensive benefits package, this is a company that value their staff, their well-being and their career progression. There is 25 days holiday plus bank holidays(opportunity to by more or sell back), company bonus, long service rewards, enhanced maternity pay, Contributory Pension Scheme up to 5%, Mindfulness Meditation Classes, Counselling Service, Onsite gym, Sports Teams, bar, social events. Potential to work 1day from home after training.INTERESTEDPlease follow the instructions to apply attaching your CV. For any questions please contact Claire on

Keyskills :
Ellesmere Porttravel managerbusiness travelgroup traveltravel jobsCheshiregroup reservations

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