Flights Consultant - Travel Company - Cheshire

Job Location	Whitby, Ellesmere Port
Education	Not Mentioned
Salary	20,000 - 21,000 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Established for over 20 years, this niche travel company are renowned for provide flights to the Travel Industry, through their brands and their fantastic booking technology. They are continuing their growth and they are seeking a Flights Consultant. Withcomprehensive training available, this is a rare opportunity for you, if you have worked in any sector of travel, such as retail travel, airline, airport and you want to move your career towards tour operations or business travel, but dont have the GDS experience!The Flights Support Team delivering standout service to industry partners (by phone, email and live chat) using bespoke booking systems, GDSs and internal processes to create, service and ticket bookings efficiently. Based in their Ellesmere Port offices,starting salary is £20k - £21k pa(potentially negotiable) and there is a comprehensive benefits package (detail below in The Package).JOB DESCRIPTION: Flights Specialists provide friendly and efficient service to travel organisations or direct consumers via phone, email and online. By selling and servicing bookings, Flights Specialists must understand customer needs to advise effective solutions and workwith the Team Leader to drive sales, hit budgets and deliver profits - all within airline deadlines and terms & conditions.Tasks & responsibilities include:

Monitor and action all email & telephone requests for bookings

Use a GDS (e.g. Amadeus, Galileo, Worldspan and Sabre) to:
- Check availability
- Price flight itineraries (manual & CAT35)
- Make bookings
- Reserve seating
- Issue tickets
- Amend/ refund bookings
- Read booking queues
Construct nett fares
Adhere to all airline deadlines and terms and conditions
Make sound commercial decisions on margins & pricing on a booking by booking basis
Work on own initiative without constant supervision
Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
Develop a good understanding of the market and competition
Form close ties with staff within airline partners to strengthen relationships

EXPERIENCE REQUIRED:

Thrive on delivering an excellent experience with exceptional customer service skills
Be a committed, enthusiastic and supportive team member
Deliver an efficient and professional service to internal and external customers
Maintain high levels of accuracy
Work in a positive, proactive and determined manner
Have some previous experience in the Travel Industry or have studied Travel & Toursim

THE PACKAGE: Starting Salary is £20k pa - £21k pa (possible room for negotiation dependent on experience). There is a comprehensive benefits package, this is a company that value their staff, their well-being and their career progression. There is up to 25 days holiday(rising from 20 with service) plus bank holidays (and an opportunity to buy more or sell back), company bonus, long service rewards, enhanced maternity pay, Contributory Pension Scheme up to 5%, Mindfulness Meditation Classes, Counselling Service, Onsite gym,Sports Teams, bar, social events.INTERESTEDPlease follow the instructions to apply attaching your CV. For any questions please contact Claire on

Keyskills :
graduatereservationstravel agenttour operatortravel jobsCheshiretrainee travel consultant

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