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SOP Assistant

Porcelanosa
Job LocationWestbrook, Warrington
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Outline;The role is to support the distribution and logistical supply of product by Porcelanosa Ltd through the delivery of optimum customer service solutions to existing and potential customers, and promote the Company brand and image.Key skills and responsibilities of the job;

  • To process all sales orders and Customer communications received by telephone and email.
  • Advising and agreeing delivery dates with the Customer.
  • Communicating with transport and driver to clarify ETA’S before confirming with the Customer.
  • Raise "Back Orders" and "Special Orders" for customers, ensuring Back Orders are constantly monitored and the Customer is regularly updated on there progression.
  • Handling customer queries and problems as they arise including identifying errors caused through picking, ordering or processing.
  • Arranging corrective action in conjunction with the Warehouse / after sales departments for replacement products and / or the collection of goods.
  • Liaison with the Accounts Department to ensure all Customer payments / orders are processed before goods are release.
  • Assisting in the smooth and efficient operation of the department by undertaking general office duties including, filing, post and other duties as required.
  • Actively contribute to the generation of new ideas to enhance the services to Customers including administration and system functionality through team working and communication
  • Dealing with members from the Sales Team on the telephone and face to face.
    • About usPorcelanosa is a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, as a company we aspire to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Porcelanosa was founded over 40 years ago since then we have had incredible growth and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers. We are a high regarded and respected supplier that specialise in quality floor coverings, sanitary ware and kitchens selling into the construction and retail markets across Europe and the World since 1973.Personal Attributes;
  • Clear communicator both written and verbal
  • Excellent telephone manner
  • Calm, Confident and efficient manner
  • Logical problem-solving skills
  • PC skill are essential
  • Ability to Multi-task
  • Able to meet deadlines
  • Past experience of similar working environments would be of added benefit
    • Education and Communication requirements;
  • Good standard of numerical and written literacy
  • Strong attention to detail as a variety of products with various sizes exist and it is crucial the Customer receives the correct goods as there is minimal margin for error
    • Required skills
  • Administrative Support
  • Office Duties
  • Sales Order Processing
  • SAP

    • Keyskills :
    Administrative Suppt Office Duties Sales Order Processing SAP

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