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Customer Services Assistant

Quickfit Container Accessories Ltd
Job LocationWest Molesey
EducationNot Mentioned
Salary£18,000 - £22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The role is to deal with incoming customer enquiries and assist with the smooth running of the day-to-day sales activities. You will be on the front line of the business, understanding the needs of external customers who call in via phoneWorking hours: 0900-1700 hrs with - 1 hr unpaid lunch breakDuties:

  • Processing a growing volume of product orders
  • Dealing with requests and updating the company system
  • Checking prices are up to date
  • Taking customer queries over the phone & emails
  • Communicating internally with important feedback from customers
  • Dealing with emails
  • Sending out invoices and other paperwork
  • Updating customer records
  • Checking stock/stocktaking
  • Organising, checking & chasing up deliveries
  • Providing after-sales support
  • Training will be given
    • Requirements for the role:
  • High organisational skills
  • Ability to:
  • prioritise own workload
  • use own initiative
  • work well with others
  • Strong communication skills
  • High attention to detail
  • A hunger to learn and a drive to succeed
  • Logical thinker
  • Assisting our customers and helping them with any questions
  • Assisting with stock control and replenishment
  • Maintaining a high standard of customer service at all times
  • Well versed in IT skills e.g. Microsoft Office
  • Driving Licence essential - would be required to go to the Horsham depot
    • Required skills
  • Communication Skills
  • Computer Literate
  • Organisational Skills
  • Prioritize Workload

    • Keyskills :
    Communication Skills Computer Literate Organisational Skills Priitize Wkload

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