Administrator / Service Desk Engineer Coordinator

Job Location	West Horndon
Education	Not Mentioned
Salary	24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Administrator / Service Desk Engineer Coordinatorwith excellent administrative, communication, customer service, organisational and coordination skills, who is able to provide a professional, helpful and efficient customerservice and administrative support to the Service Department, is required for a well-established, leading Company.SALARY: £24,000 per annum + BenefitsLOCATION: West Horndon, Brentwood, EssexJOB TYPE: Full-Time, PermanentSHIFT PATTERN: Working a 4 on 2 off shift pattern, either 08:00hrs - 16:00hrs or 12:00hrs - 20:00 hrs, across Monday to Sunday (Training Shift Pattern will be Monday to Friday)JOB OVERVIEWWe have a fantastic new job opportunity for an Administrator / Service Desk Engineer Coordinatorwith excellent administrative, communication, customer service, organisational and coordination skills, who is able to provide a professional, helpful and efficientcustomer service and administrative support to the Service Department.As the Administrator / Service Desk Engineer Coordinator you will work within the Service Department answering all incoming calls, primarily from customers, resolving any queries and completing administrative task for the Service Department.Working as the Administrator / Service Desk Engineer Coordinator you will be customer focused with excellent administrative skills and a pro-active approach to work with the flexibility to take on new tasks.DUTIESYour main duties and responsibilities as the Administrator / Service Desk Engineer Coordinator Agent will include:

Respond and take ownership of all calls in a timely and effective manner

Deal with queries from customers and engineers by phone or email and resolve issues as they arise

Provide admin support for the service department, to include ensuring the in-house system and all necessary spreadsheets are kept up to date

Ensuring the correct costs are added to jobs and that they are closed down as soon as possible, to prevent invoicing delays. This also includes chasing subcontractors for their invoices

Scheduling engineers daily work within the designated areas

Taking breakdowns and arranging attendance

On occasions you may need to locate parts from stores and / or suppliers and ensuring they reach the required locations on time

Any other administrative duties as required

Assisting team members where necessary

CANDIDATE REQUIREMENTS

Able to provide a professional, helpful and efficient customer service

Have excellent communication and administrative skills

Highly organised due to the high demands this role sometimes requires

Able to prioritise work and have excellent organisational skills

Computer Literate

Able to work in a busy environment

Good team player

Pro-active in your approach to work

Can take ownership of jobs and see them through to completion

Flexible to take on new tasks and to work outside of your comfort zone

Be Customer focussed

HOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to usyou are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P7591Full-Time, Permanent Customer Service and Office Admin Jobs, Careers and Vacancies. Find a new job and work in West Horndon, Brentwood, Essex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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