Account Manager Traineeships

Job Location	Welwyn
Education	Not Mentioned
Salary	£26,000 - £30,000 per annum, OTE
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

About the role:The job role is a cross contract role and the purpose of this role is to identify suitable Health and Social Employers for the DWP Herts and SSW contracts and secure learners from the workforce for upskilling. The role requires you to be a dynamic networker, able to self-source and cold call leads; be an excellent communicator; highly organised and customer focused, able to meet performance targets without compromising quality.The job holder will act as an ambassador of our culture and values and will ensure consistent high-quality service delivery.JOB ROLE

To network with Health and Social employers in Hertfordshire and promote upskilling in the workplace

To meet start and completion targets as per profile

To support the Placement and Employer Account Manager as required

Ensure that the client’s needs are met and that the services provided deliver to the required financial targets.

To ensure employers are fully supported throughout their customer journey with us and to unblock any delivery issues

To maximise repeat sales from existing accounts through effective account management

To make use of a range of communication tools to support and manage key relationships with employers by means of 1-2-1 meetings, networking events, group presentations, written proposals and telephone conversations

To complete all start paperwork correctly and in a timely manner as peer contract requirements

To remain in regular contact with the learners to reduce disengagement and complete a minimum of one review a month

Liaise with the tutor to ensure that full awareness of learner’s progression is known and documented in the monthly reviews

Accurately forecast starts pipeline and manage end-to-end for learners

Self-Source employers through a variety of methods (networking, word of mouth referral, telephone, desk research, events, etc.)

Demonstrate a high level of business development credibility by keeping abreast of sector developments and pressures facing businesses across Hertfordshire

CANDIDATE SKILLS

Demonstrate a robust track record of effective/successful relationship management with SME employers and have excellent communication and customer service skills

Previous experience engaging SME employers in terms of recruitment, training, placements and organisational development

Able to effectively diagnose recruitment, training and development needs of employers and individuals to accurately suggest qualifications

Exceptional customer service experience, able to build and maintain ongoing relationships at various levels within an organisation

Excellent complaint handling skills and ability to identify and meet customers’ needs

Track record in developing own employer leads, working autonomously and within the team

Knowledge of the Traineeship, ESFA, OFSTED and DWP Standards

Credible knowledge of challenges facing businesses across London and Hertfordshire

Understanding and sensitivity to the strategic business interests of key partners and stakeholders particularly the public sector

Demonstration of judgement, tact, flexibility, loyalty and commitment to the Company

Accurate, well presented written work; good reporting and data analysis skills

Ability to work under pressure and meet agreed targets

To have a strong awareness of IAG and SMART action planning

BENEFITS

23 days holiday, plus bank holidays, increase to 25 after 1 year in service, 28 after 5 years.

Workplace Pension

Bupa Cash Plan Scheme

Company Socials

Required skills

Account Manager

Relationship Management

Strategic Business

Traineeships

Key Relationships

Keyskills :
Account Manager Relationship Management Strategic Business Traineeships Key Relationships

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