Customer Service Coordinator

Job Location	Waterthorpe
Education	Not Mentioned
Salary	23,000 - 24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

A fantastic opportunity has arisen for an individual with German Language Skills to join an excellent team with a well-established international luxury ladieswear brand as a Customer Services Coordinator, based full time in their Head Office in Sheffield.In this role you will Interact in both English and German, with customers to drive excellent customer service by responding to customers needs. Working directly with Sales Executives and Credit Control within an assigned geographical area. Undertaking theprocessing of orders, credits, returns and complaints.Key Accountabilities are:

Respond to customers requests in German and English in a prompt professional and friendly manner.
Strive to meet the departments KPIs
Build and maintain business relationship with customers
Ensure orders are processed promptly and accurately
Advise customers of stock availability and product information
Proactive in maintaining outstanding orders, contacting and advising customers, cancel orders if necessary and confirm in writing
Ensure that reported faulty garment complaints are valid before accepting return, raise Return
Ensure ordering shortage report is maintained, communicating shortages/late deliveries to
customers.
Provide general office support for designated Sales Representatives
Liaise with Credit Control on financial issues and requests
Liaise with Warehouse on despatch issues and requests
Opening of new accounts, closing accounts and handling of customer complaints
Tracking deliveries, producing PODs, liaising with UPS/courier
Ordering POS, brochures
Pricelist maintenance
Processing sample orders and obtaining product feedback.

General Responsibilities

Perform tasks and duties, providing information that may be required from time to time by other members of the sales and marketing team.
Comply with all company procedures and instructions.
Maintain and improve computer literacy and overall written/verbal communication skills.
Ensure all activities are conducted in compliance with company health and safety policy.
To provide reception cover on a rota
To attend the in-house fit school to gain product knowledge
To receive and re-direct any info-mail calls, voicemails and emails as appropriate.
Assist with E-Commerce customer enquiries, issues and complaints

Salary: £24,000 per annumHours: 37.5hrs, 8:00am - 4:00pm.Benefits: 31 days holiday, which increases through service, 50% staff discount on all products and further benefits.

Keyskills :
Communication SkillsCustomer ServiceGermanOrder ProcessingProficient Communicator

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