Customer Relations Advisor

Job Location	Waterthorpe
Education	Not Mentioned
Salary	£22,308 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Are you looking for a role you can develop within This fast-paced role requires an excellent eye for detail, along with the ability to multitask.We are recruiting for a Customer Relations Advisor within our Sheffield office; this role is a permanent role based in the office.Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UKs largest judicial services company and pioneers in clean air technology, offering servicesthat support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.The Position & Key ResponsibilitiesThe role requires you to have the ability to proactively engage with both internal and external customers, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information. You willcarry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring that targets are met.The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuringany cancellations are processed accordingly and data is cleansed.Person specification

Experience of handling and resolving difficult situations
Capable of handling high caseloads of work
Ability to successfully meet client SLAs.
Good understanding and use of Microsoft Office Applications
Excellent phone manner and customer service skills
Strong time management and organisational skills
Excellent attention to detail

Whats in it for you

Salary of £22,308
Hours: Monday to Friday 8am - 4pm (10am - 6pm shift may be required to cover annual leave / sickness)
Office based
Contract: Full time, 37.5 hours per week
Enhanced Maternity and Paternity Package NB subject to eligibility criteria
25 days annual leave
Health Cash Plan
Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.

If this sounds like the job for you, please apply....New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.We are an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protectedcharacteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees.Required skills

1Administration / Attention to detail / Warrants

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