Service Coordinator

Job Description

Reed are supporting a market leading provider to the commercial sector, with experience of providing expert services for 40+ years with the recruitment of an Service Coordinator based in Warmley, South Glos.Within this role you will perform a variety of tasks to ensure a high standard of customer service delivered at all times, supporting the delivery of business objectives.It is essential that you have vast Administrative and Customer Service experience, in particular the ability to manage a busy workload, strong organisational skills, communication (written and verbal) and work to deadlines.Reporting into the Regional Manager, joining a small but close-knit team in Warmley as a part of a wider team across other UK offices including the Head Office (20 Office staff and 30 mobile engineers).This is a full time, permanent role with the working hours of either 8-5 or 8:30 – 5:30, Mon – Fri.Duties:Ensure all KPI’s are met for assigned clients. Where failings are made, escalate to Manager within 24 hoursTake responsibility for all assigned client enquiries including and not limited to F Gas sheets, critical spares etcProactively booking in pre-planned maintenance visits with assigned clientsResponsible for all repair works for assigned clients, upgrade from quote, ordering parts, and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients and suppliersReview, amend where necessary and issue report sheets to clients in line with agreed SLA’sRaising customer Permits for Booking in of worksManage emergency call out requests, ensuring clients are kept always informed and that our 4-hour response guarantee is met. Retrospectively calculate and issue costs for emergency call outs and issue to clientsTake responsibility for urgent remedial quotes following emergency call outsProactive follow up of all remedial quotesReview and send all quotes from Estimators, supporting with queriesWorking as part of a team who are responsible and accountable for team diary managementUnderstand the function of other team members around you to be able to cover for planned and unforeseen absencesAnswering Telephone calls, dealing with customers directly or passing to relevant deptActioning own emails, ensuring acknowledgment and response in timely mannerAbout you:Experience working in a coordinating type roleGreat with all elements of customer serviceExcellent communication and interpersonal skillsExcellent organisational skills and attention to detailAbility to work in a faced paced and demanding office environmentAbility to travel for meetings if needed.Experience in computer use – (Microsoft Suite)Self-motivated and a good team playerBenefits:33 days leave incl. Bank HolidaysPension Contributions company of 4%, Employees pay in 5%, with option to make additional voluntary contributionsOngoing personal development, including yearly review to encourage career growthEye test and £100 towards glasses after one year serviceBirthday day off or next working day after successful ProbationHealth Screening after 5 years’ service, and every 5 years thereafter, Company specified2 (working) days per annum to participate in volunteering at one the companies’ chosen charitiesFree use of company Holiday Lodge situated by the sea in Poole Dorset, 1 week a year – after 2 years’ service