Assistant Manager

Job Description

1. 1. Excellent experience and knowledge of the Work and Health Programme contract to enable the training of others.
   2. To mentor and support the training of Support Managers within the team.
   3. Working with partners to contribute to and influence the development of the participants action plan. This could include warm handovers from JCP, integration of support delivered by health providers, or agreeing joint delivery of support with local authoritysocial services.
   4. Undertake or participate in regular case conferences with partner organisations, support services, employers and/or other team members to ensure every participants journey is smooth and consistent.
   5. Build and maintain strong relationships with employers to identify vacancies and where required tailor these to participants strengths and needs. To maintain a supportive relationship with both participant and employer once employment begins.
   6. Build and maintain relationships with existing services within the community that will support participants in achieving their employability and wellbeing gaols, including voluntary opportunities, benefits advice, counselling, housing support, training,health services and leisure activities.
   7. Attend departmental and best practice meetings as required. To provide a quality service which meets contractual requirements and activity encourage customers to take part in evaluation and feedback.
   8. To maintain up to date working knowledge of the local labour market and sector developments, training opportunities and relevant support agencies in particular health and well-being service providers.
   9. Liaise with external organisations at a Senior Level, attendance at meetings as required and ensuring all reports/data are completed.
   10. To lead and manage a team effectively, completing performance reviews and supporting the team.
   11. Clear understanding of the contractual KPIs and experience of ensuring corrective action. To ensure auditing of files and ensure corrective action within timescales.
   12. A positive and flexible attitude and to motivate the team to achieve targets set. To monitor achievement against targets.
   13. The ability to guide others in meeting the goals of the Work and Health Programme contract.
   14. To provide support to participants in achieving their work goals and dealing with concerns/barriers to employment.
   15. Undertake other such duties as requested which are reasonable and appropriate to the role.

Company Values: Essential Criteria To be able to demonstrate understanding and alignment of the company values: Client Focus, Continuous Improvement, Relationship Orientation, Cost Consciousness, Innovation and Entrepreneurship, Relentless Achievement and Managed Risk.ExperienceEssential/Desirable Experience of working within a teamleader role, leading and motivating a team to exceed against performance targets whilst providing a supportive culture and ensuring training and development is in place.EssentialTo be able to demonstrate experience of having worked on target focussed contracts, in particularly payment by results contracts within the welfare to work industry.EssentialKnowledge of contractual compliance requirements and experience of having put correction actions in place.EssentialKnowledge of targets/expectations of the contract and a clear strategy on achievement of goals.EssentialProven experience of supporting people with disabilities/long-term health conditions in a recruitment environment.EssentialExperience in successfully managing and progressing a caseload of participants with complex and/or multiple barriers to employment and to meet their agreed goals and ambitions.EssentialExperience of working with external stakeholders to jointly support participant progression, including employers, local authorities, health services, housing and voluntary sector organisations.EssentialExperience of Matrix and advice and guidance standards.EssentialSkills/Abilities and Knowledge Ability to liaise with Senior Managers within external/partner organisations demonstrating professionalism, competence and a focus on relationship orientation.EssentialExcellent interpersonal skills, with the ability to liaise with individuals at all levels of an organisation with tact and diplomacy.EssentialAbility to work under pressure and to adhere to multiple deadlines.EssentialAn excellent standard of verbal and written communication skills.EssentialThe ability to work with trust and autonomy.EssentialTo be able to demonstrate a flexible can do attitude and Pro-active approach.EssentialTo display strong motivational, customer service and organisational skills.EssentialTo be competent in the use of technology with excellent IT skills.EssentialEnthusiastic and flexible team player with high expectations of self and others.EssentialAn understanding of data protection and confidentiality and to be able to maintain confidentiality at all times.EssentialAn understanding of the importance of equal opportunities policies and practice in relation to service delivery and employment.DesirableFull clean driving licence and access to own vehicle.DesirableMust be willing to travel around Dudley and Sandwell area on an outreach basis.EssentialQualificationsTo have obtained a Professional Qualification at NVQ 4 equivalent in Advice and Guidance. Alternatively, accredited training in relevant disciplines e.g. Cognitive Behavioural Therapy/Counselling/Mental Health or EmployabilitySkills.Essential

Keyskills :
ComplianceTeam LeaderStakeholder ManagementTarget OrientationAssistant Manager