2nd Line Support Advisor

Job Description

BUILD A CAREER within a revolutionary tech business. We have an opportunity for a 2nd Line Technical Support Advisor, looking to step up and be responsible for our 2nd Line business support. Youll provide remote support for our leading edge wireless techproduct range. If you want the autonomy to help drive continuous improvement and ongoing automation of our expanding business, apply today.BASIC SALARY: £30,000 - £36,000BENEFITS:· 25 Days Holiday, Public Holidays and your birthday off. · Annual Bonus based on company performance. · Pension 3% - 3% contribution. · Personal Development Budget. · Personal Training Budget.LOCATION: BirminghamCOMMUTABLE LOCATIONS: Walsall, Wolverhampton, Dudley, Solihull, Coleshill, Halesowen, West Bromwich, Stourbridge, Smethwick, Redditch, Tamworth, Coventry, Kidderminster, Nuneaton, Worcester, Cannock.WHY APPLY· An opportunity to develop your career and promotions within 12 months. · Exposure to new technologies, along with the training to support your career. · Youll work with a small, agile team and have the chance to get involved in way more than just the support- including installs, technology and business growth into Europe.JOB DESCRIPTION: 2nd Line Technical Support Advisor, 2nd Line Support, Telephone SupportAs our 2nd Line Technical Support Advisor, youll be hands-on providing everything from 1st line telephone support, to 2nd line technical support on all things concerning wireless fire alarms. Youll act as a key contact and escalation point for our clients- premium enterprise wireless customers, providing the very highest levels of service and issue resolution.Youll be responsible for responding to support requests, maintaining the ticket management, quality assurance and continuous improvement of products and projects.Youll be responsible for all aspects of our network including:· Assisting the business customers service tickets. · Create and maintain product documents, troubleshooting, customer engagement processes. · Working with our group businesses and suppliers for wireless support. · Proposing and leading improvements to SLA with key customers.This is role will be based in our brand new purpose built UK support facility, in Birmingham.PERSON SPECIFICATION: 2nd Line Technical Support Advisor, 2nd Line Support, Telephone SupportYou could be an experienced IT Support Engineer / 2nd Line Support Engineer or an IT Administrator with previous experience of supporting networks. Youll be seriously looking to develop a career.Youll bring the following skills: · Proven Experience in a technical support role. · In-Depth solid understanding of wireless detection. · Experience with alarm systems, fire safety. · Trouble shooting skills.It goes without saying, but youll need to be friendly but professional, willing to work as part of a small team, and flexible to the demands of a growing business.We are happy to fund and put you through various industry training to achieve and develop in your career.THE COMPANY:We are a British manufacturer and provider of life-saving fire protection equipment, specialising in wireless fire alarm technology. We are spearheading the increased deployment of wireless fire alarm technology by delivering viable, user-friendly wirelessoptions for every hard-wired application. We stand for innovation and the highest product quality. We are a market leader in the process industry.INTERESTED Please click apply. You will receive an acknowledgement of your application.Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client.REF: AC7467, Wallace Hind Selection