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| Job Location | Walsall |
| Education | Not Mentioned |
| Salary | £25,000 - £35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
We have an exciting opportunity available for a 2nd Line IT Support Technician to join our client a unique IT Support provider whose vision is to create a supportive and collaborative environment.Job Title: 2nd Line IT Support TechnicianLocation: WalsallSalary: 25,000-35,000 - DOEDuties:Working with the business and the 1st line team to manage IT across several client sites.Assisting with the monitoring and maintenance of IT systems.Providing onsite, telephone and email based technical support.Provide aspects of desktop support, server support and network support.Server administration including setting up of new server and diagnostics including DHCP, DNS and Active-Directory. Remote and onsite installation and diagnostics of local area networks including cabling, switching, WIFI and basic routing.Supporting and assisting the 1st line engineering team.The ideal candidate will have:Good knowledge and experience with Azure AD, Azure AD Connect, Office 365, Active Directory, Group Policies, general server configurations such as RDSStrong knowledge of Windows 10 and 11 operating systems & a good understanding of Microsoft Office software.Experience working with servers (Server 2012, 2016, 2019 & 2022).Understanding of PowerShell and related scripting, networking knowledge and understanding of related technologies (VLANS, STP, LACP, Routing).Firewall configuration experience, ideally Watchguard and overall troubleshooting experience.It would also be highly advantageous for you to have:Migration experience of on premises servers to cloud solutions, Phone system exposure such as 3CX, VOIP, hosted telephony, Exposure to failover clustering / SANS, Understanding of DFS / DFSR and Public DNS configuration (SPF, DKIM, DMARC)You will have the ability to communicate clearly to non-technical users and have excellent communication and written skills. You will be self-motivated with a desire to provide excellent IT support along with the ability to independently research problemsand arrive at a solution.
Keyskills :
1st line2nd lineinformation technology