Service Assistant x 6

Job Description

Summary Working within the historic house at Wallington you will be part of a passionate team. The role of Service Assistant plays a core part in providing a fantastic visitor experience. Do you enjoy history, helping people and providing a great serviceThe Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No evenings & no split shifts)The Salary:£9.60/hourDuration: Fixed Term Contract until January 2024If you have any questions about this role please contact: .uk What its like to work here Wallington is set in the middle of Northumberland approximately twenty miles north-west of the city of Newcastle upon Tyne. Once home to the unconventional and socialist Trevelyan family, the informal house is full of treasured collections. The house, atthe south end of an estate which extends to nearly 13,500 acres, is surrounded by parkland and arable farmland watered by northern tributaries of the river Wansbeck. From the house the land rises to the estate village of Cambo, and then on to poorer uplandgrazing, peaking at Hemmel Hill in Harwood Forest (330 metres, 1083 ft) towards the north of the estate. Shaftoe Crag is prominent in southern views from the estate; to the east Rothley Crag, topped by a folly castle, guards the road to Scotland; and to thenorth and west are the Simonside Hills and the Cheviots. In its glorious countryside setting Wallington survives, one of the great estates of the north.Click here for more information about this location What youll be doing Visitors are a vital part of what we do. As a Service Assistant its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience. In this role, youll be;

• Working alongside a dedicated team of staff and volunteers in delivering outstanding customer service across the property but mainly based within the historic house
• Working in the historic house you will provide a warm welcome in providing historical information and orientation
• Processing payments and promoting our Growing Support Strategy (Memberships/Donations/Fundraising)
• Promote events, offers, products and benefits of actively supporting the National Trust
• Support in the delivery of events at times throughout the year
• Support across the property/portfolio when required

Who were looking for

• A can-do attitude

• Genuine enthusiasm for working with people

• Excellent customer service skills

• A willingness to learn new skills

• Ability to work well in a team or on your own

• Good understanding of the National Trust and what we do

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.