Casework Services Coordinator, Wales Homebased

Job Location	Wales
Education	Not Mentioned
Salary	£23,356 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , part-time Work from home

Job Description

Role:Casework Services Coordinator – WalesLocation:Homebased with occasional travel as per organisational needsContract Type: PermanentHours:Part Time 21hrs per week between Monday to Wednesday 9am-5pmSalary: £23,356 per annum pro rataDo you have experience in advisory, information, advocacy or guidance role supporting local communitiesAre you looking to take your career to the next level with one of the country’s largest charityWe want to hear from you! We have an exciting opportunity for aCasework Services Coordinator to be part of our Wales Team ensuring that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way which provides a person-centred solution, based on immediate presenting needs and circumstances.This is an exciting time to join our established team in Wales at a time when the RBL are focussing on making the beneficiaries journey the best it possibly can be.As aCasework Services Coordinator you will provideexcellent customer service at every opportunity ensuring our team are supported with administrative tasks to deliver an extraordinary and unique service to our beneficiarieswhen they need us.You will work closely with Case Officers and the Casework Services Manager to meet the immediate needs of beneficiaries referred to the Wales Team .On day to day basis you will be responsible for providing administrative support to the casework of the Team, with direct contact with beneficiaries to ensure verification of service is obtained. This will include gathering, collating, and preparing requireddocumentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy. You will also make appointments, external referrals, maintain diary management, which could include contact by telephone, emails, letters.The role is primarily homebased with occasionalrequirement to travel across Wales depending on beneficiaries’ needs, training and meeting purposes.For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusiverecruitment process.Closing Date: 3rd Dec 2023

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